Streams and Submission
Welcome to Service Management 2024.
We have looked to our itSMF members and 2023 conference attendees to tell us what our service management community is curious about and what content they would like to see delivered by their industry peers. The ideas are below.
At our 25th service management conference we want to hear from you. Do you have a story to tell? Experiences to share? Would you like to facilitate an interactive session or workshop? Or host a fireside chat?
Guidance from the community included wanting to hear more firsthand storytelling, with fewer theoretical concepts, we will be balancing the program to ensure we are meeting the need.
Every stream session on the program will be 45 minutes in duration, including Q&A. The streams are listed below.
This year we have also introduced new opportunities in the form of interactive sessions/workshops and fireside chats.
Submissions will be open now, see below to submit.
Submissions will close 20th May 2024.
Themes from our community you can submit for:
Stream 1 - Service Management
The industry, the profession, the career
Stream 2 - On The Job
The details, insights, and deep dives of working in Service Management
New presentation formats:
Stream 3 - In the Tech
The joining of people, process and technology that is changing the service landscape
Think…
The Future – how do we approach and advance service management, what do we need to do, what do we think the future is?
People and Careers – how do we make it appeal, how do we sustain, how do we grow the industry?
Industry/Market Trends - what are we seeing, what are we sensing is changing or coming?
Enterprise – we talk about it, have you done it? Are you doing it? Come and share your story.
Something else…
Interactive sessions/workshops
A new opportunity for interactive, creative learning and information sharing based on sessions.
Do you have a topic you that would like to run as an interactive hands-on session or prepare as a workshop for delegates?
These can be 45 minutes or 90 minutes in duration (select your preference when submitting and we will advise once reviewed)
Let us know your ideas
Think…
Configuration and Asset Management – has anyone really nailed it? - share your story and approach
Automation, Orchestration, Integration – what do great use cases look like, how have you made it work?
Service Experience - How to measure it, how to get customers to shift their interest from measuring availability to experience
Business Continuity – is the BCP conversation louder post pandemic?
Something else…
Fireside chats
An opportunity to create an intimate setting to tackle big questions, topics or problems.
Do you have a Fireside chat topic in mind that you would like to see explored?
Do you have a Fireside chat panel already assembled?
Do you know people attending Conference 2024 who you think would be great panellists?
Not keen on a panel? Do you want to sit with some mic’s and a big topic and have the room of delegates join in an open fireside discussion?
Think…
AI and ITSM – who is doing it, what are the use cases, the benefits, what are the gotcha’s?
Virtual agents, chatbots, robotics – was your ROI what you thought it would be?
Something else…