20 years of community learning, sharing and networking

In 2017, the itSMF community celebrates Australia’s 20th Annual Service Management Conference!

Established over two decades as the Australian learning and networking epicentre of everything IT Service Management and beyond – Service Management 2017 is a Conference for thinkers, not just doers.

Attracting delegates and influential speakers from across Australia (and the world), Service Management 2017 – SM 2.0 will revisit a storied past, and make strides towards the future of the Australian ITSM industry – in style!

Attend Service Management 2017 to experience:

  • 2 days of mind-expanding sessions
  • Stand-out presentations from distinguished keynote and invited speakers
  • In-depth workshops on must-have topics
  • A closer look at what’s new from industry-leading exhibitors
  • A glamourous Gala Awards Dinner
  • Countless formal and informal networking opportunities
  • A celebration of 20 years of ITSM excellence!

Get involved with Service Management 2017:

Be a speaker
Submissions close 12 May 2017
Nominate for an itSMF Australia Industry Award
Nominations close end of June 2017
Pre-Conference Workshop day
Tuesday 22 August 2017
itSMF Australia’s 20th Annual Gala Awards Dinner
Wednesday 23 August 2017
Service Management 2017 Conference
Wednesday 23 – Thursday 24 August 2017

Want to open a dialogue with your peers and forge new connections in the process? Why not consider sharing your experiences with the Australian ITSM community by submitting to be a speaker at Service Management 2017?

Apart from Keynote and Invited speakers, all Service Management Conference speakers submit proposals via an anonymous online submission system. The proposals receive helpful feedback from a volunteer community of Service Management practitioners who then review and shortlist the submissions.

If you have an interesting case study, a new perspective on tried and true methods, or an up-and-coming process you can’t wait to share – we’d love to hear from you!

Find out more and submit a proposal here.

Sponsored by


Service Management 2017 is proudly sponsored by: BMC
Service Management 2017 is proudly sponsored by: BMC
Service Management 2017 is proudly sponsored by: Kepner Tregoe


Service Management 2017 is proudly sponsored by: alemba
Service Management 2017 is proudly sponsored by: freshservice