Service Management 2016

As the Service Management conference seeks to adapt with the pace of technology, you need to know how best practice can inform modern methods. It’s one thing to want to innovate, but how can you influence or implement those changes, and do you know where to start? Attend Service Management 2016 to learn from others and to share your successes and challenges.

Service Management 2016 is created by and for the most engaged members of our community. itSMF Australia is committed to fostering best practice across the industry, and has been working with its members and the community at large to develop an event that responds to the constantly changing technology landscape and delivers tomorrow’s ITSM leaders.

Held at the Sofitel Brisbane Central in Brisbane on Wednesday 17th – Thursday 18th August, Service Management 2016 will be itSMF Australia’s 19th annual conference.

itSMF Australia will also celebrate this year’s Industry Awards at the glamorous Gala Dinner on Wednesday 17 August.

Download the Service Management 2016 Flyer

Service Management 2016


Wed 17- Thurs 18 August 2016
Sofitel Brisbane Central

Gala Awards Dinner

Wed 17 August 2016
Sofitel Brisbane Central

Workshop Day

Tues 16 August 2016
Cliftons Brisbane

Wilfred Brimblecombe

ICT Manager – NeCTAR (The University of Melbourne)


Karen Ferris

Macanta Consulting, Director

Ian Jones

Manager – KPMG

Rash Khan

Agile Coach – IBM

Kirstie Magowan

Managing Editor – All Things ITSM

Renee McSherry

Knowledge Manager – QUT

Andrew Mills

CIO – Queensland Government

Phillip Palmer

Managing Director – Practise Group

Harold Petersen

Director Advisory – UXC Consulting

Eileen Phu

Director, Service Management – Department of Education

Michi Tyson

Chief Idea Generator – agile attitude

Kellie Willits

IT Business Relationship Manager – TasNetworks