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24 years of community learning, sharing and networking

In 2021, the itSMF community will hold Australia’s 23rd Annual Service Management Conference at the Hilton Brisbane.

Established over two decades as the Australian learning and networking epicentre of everything IT Service Management and beyond – Service Management 2021 is a Conference for thinkers and agents of change.

Attracting delegates and influential speakers from across Australia (and the world), Service Management 2021- The Future is Now, will explore how we evolved through times of crisis into the new normal and how we stride into the future of the next normal with the Australian ITSM industry – with insight and innovation!

Attend the environmentally safe Service Management 2021 to experience:
  • 2 days rich with mind-expanding sessions of transformation and adapation

  • Stand-out presentations from distinguished keynote and invited speakers
  • A closer look at what’s new and emerging from industry-leading exhibitors

  • A glamourous Gala Awards Dinner
  • Countless formal and informal networking opportunities

Key Dates

Date Topic Action
September 2020 Speaker Submissions Open

View Guidelines Here
Submit Here

February 2021 Earlybird Registration Opens  
February 2021 Award Nominations Open  
April 2021 Speaker Submissions Close  
May 2021 Speakers Shortlisted & Notified  
May 2021 Earlybird Rates End  
June 2021 Program Revealed  
July 2021 Award Nominations Close  
1-2 September 2021 Service Management Conference 2021  

Thank you to our current 2021 partners: