2024 National Industry Awards
Team Awards
itSMF Australia Service Management Innovation of the Year
The Service Management Innovation of the Year will be awarded to the organisation that has undertaken a service transformation project or resolved a significant service-related challenge within the past 12 months either independently or in collaboration with a service provider.
The organisation will have made use of best practices, effective management, excellent stakeholder engagement and communication, resource optimisation and potentially adopted new or agile methodologies to innovate swiftly.
itSMF Australia Service Management Team of the Year
The Service Management Team of the Year will be awarded to the members of a team that have demonstrated exceptional implementation and execution of IT service management practices.
The team will excel in delivering value to customers through effective and efficient processes, fostering continual improvement, innovation, collaboration and have achieved significant business benefits.
itSMF Australia Service Provider of the Year
The Service Provider of the Year will be awarded to the service provider that has consistently delivered exceptional services, exceeded customer expectations, and demonstrated excellence in service provision.
The provider will have a commitment to quality, innovation and customer satisfaction setting them apart as a leader in their industry.
(NEW in 2024) itSMF Australia Project of the Year Award
This is a judges and Board member award.
The Awards Judges (itSMFA State Branch Chairs) will select 3 submissions from all the Team Award submissions that they believe represent innovation, inspirational service management leadership and/or derived significant business benefits.
From these submissions current Board members will vote for the submission that will become the itSMF Australia Project of the Year.
Individual Awards
itSMF Australian Service Management Champion of the Year
The Service Management Champion of the Year recognises an individual who has shown exemplary leadership, dedication, and innovation in advancing service management practices both within their own organisation and in the public sphere.
Their contribution will be recognised by others for their commitment to drive positive change, fostering collaboration, championing the adoption of best practices to enhance service delivery and customer satisfaction.
itSMF Australian Service Management Contributor of the Year
The Service Management Contributor of the Year is an individual who has made significant contributions to the improvement and advancement of service management practices within their own organisation.
This award acknowledges their dedication, expertise, and proactive efforts in optimising service delivery processes which enhance customer satisfaction and business benefits.
itSMF Australian Service Management Lifetime Contributor
The Service Management Lifetime Contribution is awarded to an individual who, over the course of their IT career, has made an outstanding and highly significant contribution within the Service Management domain and has been a great inspiration to the entire ITSM community.
This award recognises consistent excellence across multiple projects over a sustained period and contribution to the advancement of the ITSM profession and fellow practitioners, as well as having established community respect.
David Low - Awards Director
Eligibility and Criteria
All Award Nominations need to include the following:
To help itSMF Australia celebrate and promote our Award Nominees all nominations need to include.
For team awards a short paragraph (maximum 300 words) describing the team award that can be published by itSMF Australia in Award presentation material and in the Bulletin publication.
For individual awards a short paragraph (maximum 300 words) describing the reason for nomination that can be published by itSMF Australia in Award presentation material and in the Bulletin publication.
A team photograph or individual photograph that can be published by itSMF Australia in Award presentation material and in the Bulletin publication.
Eligibility Requirement for Team Awards
• The team’s organisation must be a business entity with a registered office in Australia or be an Australian Government agency.
• The project or activity may be a discrete and separately managed phase of a larger service management programme of work.
• The majority of the completed project or activity must have been undertaken during the twelve months prior to the closing date for submissions.
Eligibility Requirement for Individual Awards
Nominees must be residents of Australia.
Nominees do not have to be a member of itSMF Australia but must be nominated by a current member.
The majority of the completed project or activity must have been undertaken during the twelve months prior to the closing date for submissions (except for the Lifetime Contributor as these activities will have occurred over a 10+ year period);
The Awards Submission will close at 11PM, 20th May 2024