As a member-led Conference, Service Management 2024 will provide opportunities for like-minded individuals to connect and share industry insight and new ideas within a pivotal community.

In addition to the two-day Conference program of content-rich sessions, interactive panels and activities, an environmentally safe Service Management 2024 will feature:

• Vic/Tas State Committee hosted opening drinks to welcome you and kick off the conversation

• A glamorous Gala Awards Dinner held at the Melbourne Cricket Ground (MCG) to celebrate those at the forefront of Service Management with the itSMF Australia Industry Awards

• An on-site exhibition made up of the leading vendors and suppliers in Australian service management and Conference sponsors

• Closing drinks and prize giveaways to finish the Conference experience with a bang!

 Who will be there? Build your network at Service Management 2024

Approximately 400 delegates will attend Service Management 2024 – representing today’s and tomorrow’s enterprise influencers from across industries including financial services, insurance, higher education, government and utilities with roles like (but not limited to):

• Enterprise and IT directors, managers and decision-makers

• Service Management practitioners working for service-oriented businesses

• Service Delivery Managers and Service Delivery Leads

• Service Desk and Call-Centre Managers

• Service Suppliers and Vendors

• Industry peers interested in

  • how emerging technologies may help, or hinder what service management does today

  • change making/ change seeking/polite disruption

  • the why and how to utilise best practices according to ITSM, ITIL, IT4IT, DevOps, ISO, Lean IT, Six Sigma, PRINCE2, PMBOK, COBIT, Kanban and more

  • really nailing how to build, manage and evolve into a truly business focused IT organisation

  • hearing stories of success, failure and lessons learned