Connect, share and learn at Service Management 2021

As a member-led Conference, Service Management 2021 will place great importance on providing opportunities for like-minded individuals to connect and share industry insight and new ideas within a pivotal community.

In addition to the two-day Conference program of content-rich sessions, interactive panels and activities, an environmentally safe Service Management 2021 will feature:

  • State-led opening drinks to kick off the conversation
  • A glamorous Gala Awards Dinner to celebrate those at the forefront of Service Management with the itSMF Australia Industry Awards
  • An on-site exhibition made up of the leading vendors in Australian ITSM and Conference sponsors
  • Closing drinks and prize giveaways to finish the Conference experience with a bang!


Who will be there? Build your network at Service Management 2021

Approximately 400 delegates will attend Service Management 2021- representing today’s and tomorrow’s enterprise influencers from across industries including financial services, insurance, higher education, government and utilities with roles like (but not limited to):

  • IT directors, managers and decision-makers
  • Practitioners working for service-oriented businesses
  • Anyone with roles in the field of ITIL-based processes
  • Service Delivery Managers and Service Delivery Leads
  • Help Desk and Call-Centre Managers
  • IT Suppliers/Vendors

  • Stewards of change and Principal Consultants

  • Those seeking to understand why and how to utilise best practices according to ITSM, ITIL, IT4IT, DevOps, ISO, Lean IT, Six Sigma, PRINCE2, PMBOK, COBIT, Kanban and more

  • Those interested in building, managing and evolving a truly business focused IT organisation!