Announcing keynote speaker Dave Snowden’s Service Management workshops!

Dave-Snowden-280

Dave Snowden is founder and Chief Scientific Officer at Cognitive Edge, and the founder and Director of the Centre for Applied Complexity at Bangor University in Wales. He will give a keynote address at Service Management 2016.

 

 

Keynote speaker and internationally-renowned scholar Dave Snowden has announced two exclusive workshops at Service Management 2016.

Dave Snowden will offer morning and afternoon workshops on ‘Cynefin and decision-making’ and ‘Human sensor networks’.

This year’s workshops take place on Tuesday 16 August, giving attendees a chance to dive into topics like complexity theory, Agile, Lean IT and DevOps, Extreme Leadership, SIAM, operational readiness and more.

Cynefin and decision-making with Dave Snowden

Half-Day: 9:00am – 12:30pm

An introduction to complexity science and Dave Snowden’s Cynefin Framework that will change the way you understand leadership and decision-making. Take away a framework that will change the way you see the world, and tools to help you to understand and act on big, difficult problems and decisions.

Human sensor networks with Dave Snowden

Half-Day: 1:30pm – 5:00pm

Discover a new approach to policy- and decision-making, and learn how to make the most of your organisational networks. You will leave with the knowledge and skills to create and make the most of human sensor networks in your organisation.

For more information on Service Management workshops, please visit the website.