People and Culture is an evergreen challenge and continues to be worthy of a dedicated stream. Service Management Practices gathers all our foundational knowledge under a unified umbrella this year. For 2018, we’re offering focused streams on Cybersecurity, and Modern Managed Services. Cybersecurity speaks for itself and news stories crop up regularly, reminding us of what can and does go wrong, and of where our responsibilities lay as service management practitioners and advisers. With the growth of AWS, Azure and subscription services, the market for managed services looks much different than it did before. We’re no longer talking to and hearing from just the large, global managed services firms. There are smaller, Australian firms providing service management to their clients and experiencing the same successes and challenges as the large-scale providers, every day.