Gold Sponsors


HaloITSM offers IT Service Management (ITSM) and Enterprise Service Management (ESM) software that has been developed and evolving since 1994, meaning that we have over 25 years of experience in the industry.

The HaloITSM platform powers organisations to drive efficient ticket management and enables clients to deliver exceptional service levels. HaloITSM is a leading out-of-the-box platform, enhanced by flexible configuration and development delivered by our experienced team.

The software provides an extensive, full-featured rich application, at a competitive price, with first-class support in all areas and is trusted by a global customer base, with over 100,000 customers from 50+ countries.


With over 30 years of leadership in delivering IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions across the globe, Marval is a trusted partner to organisations of all shapes and sizes. Marval combines this leadership with the newest innovations.

The data driven approach incorporates Data Lakehouse technology to improve customer experience by enabling real time automation based on various available data sources, combined with delivering leadership actionable real-time insights.

Marval’s AI/Machine Learning & RPA augmented service management business solution allows you to automatically resolve technical & business process issues and prevent incidents from happening.

Silver Sponsors


At TOPdesk, we have one simple goal: helping organizations like yours create spectacular customer experiences.
Over 25 years ago, we launched a simple ticketing tool for IT helpdesks. Today, we still make great software for managing calls – and everything else you’ll need for enterprise service management.
But it’s our people that add that extra zing: helping our customers offer great customer experiences by working together throughout their organization.
We hope that in the future people won’t even realize we started with just a ticketing tool. Instead, they’ll know TOPdesk as their guides to service excellence.


Ivanti makes the Everywhere Workplace possible. In the Everywhere Workplace, employees use myriad devices to access IT applications and data over various networks to stay productive as they work from anywhere. The Ivanti Neurons automation platform connects the company’s industry-leading unified endpoint management, zero trust security and enterprise service management solutions, providing a unified IT platform that enables devices to self-heal and self-secure and empowers users to self-service. Over 40,000 customers, including 78 of the Fortune 100, have chosen Ivanti to discover, manage, secure, and service their IT assets from cloud to edge, and deliver excellent end user experiences for employees, wherever and however they work. For more information, visit and follow @GoIvanti.

GoTo logo

Premium remote IT management for all.

Whether your company has ten employees or a thousand, GoTo’s remote access and support solutions flex to meet your needs. Our platforms are easy to install and manage. Our pricing is simple with no hidden fees. With GoTo, you’ll discover that not only do our products help your business grow, they grow with your business.


Freshworks makes it fast and easy for businesses to delight their customers and employees.

We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.


Micro Focus is a global enterprise software provider that helps customers accelerate, simplify, secure, and analyze their business and operations, bridging existing and emerging technologies so they can run and transform



4me® combines ITSM with ESM and SIAM capabilities, enabling all internal departments, such as IT, HR, and Facilities, as well as external managed service providers, to work seamlessly with each other. At the same time, 4me provides complete visibility and control of service cost and quality, enabling management to optimize the business value derived from each service.

– celebrating 26 years of training excellence is a leading Australia-based provider of quality training for business and government, since 1994. Our focus is on best-practice methods and frameworks that help ensure you get the most out of your investment in IT. With offices in Brisbane, Sydney, Perth and Kuala Lumpur, our courses are held regularly throughout Australia (all capital cities), New Zealand and SE Asia.

ALC has a strong background in training and a proven track record of being at the leading edge with a series of firsts:
– Longest-serving provider of ITIL training in Australasia, since August 1999
– Launched the first ITIL training in Singapore and Malaysia in August 1998
– Project management training since 1994 and PRINCE2 since 1999

ALC courses are taught by leading international practitioners with extensive real-world experience. You don’t get just the theory & exam preparation. You get the full learning experience!



xMatters combines with Everbridge Critical Event Management to power the industry’s most robust enterprise-wide platform to enable organizations to manage both digital threats, along with physical security, enabling the Fusion Center via a single pane of glass.

Katrina Macdermid

Katrina Macdermid is the Director & Founder of KJM services an Australian owned company providing service management consulting and ITIL 4 accredited training to global and national iconic brands & organisations.

PeopleCert x Axelos

PeopleCert is the global leader in the delivery of examination and accreditation services, delivering millions of exams in over 200 countries. Partnering with multi-national organizations and government bodies, PeopleCert develops and delivers market-leading exams worldwide, enabling professionals to reach their full potential and realize their life ambitions through learning.

PeopleCert has a comprehensive portfolio of 700+ exams delivered in 25 languages across 200 countries every year, including the global programs of ITIL® and PRINCE2®.

PeopleCert recently acquired Axelos, a joint venture company created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc (CPI.L). Axelos is responsible for developing, enhancing, and promoting several best practice methodologies used globally by professionals working primarily in project, programme and portfolio management, IT service management and cyber resilience.

Fresh Tracks

Fresh Tracks doesn’t just master best practice ‘frameworks’ we take pride in making the framework real as we work with you to help transform, maintain and continually improve the way your digital business operates.

BMC & Transform Partners

About BMC
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
BMC—Run and Reinvent

Transform Partners‘ depth and breadth of competencies, capabilities and experiences positions them as a valued partner to enable Digital and Enterprise Service Management (ESM) transformation throughout the journey from inception to value realisation.

Enable Professional Services

Enable is a pure-play ServiceNow consultancy—100% dedicated to the delivery of ServiceNow advisory, consulting and delivery services. With more than 300 consultants in our ServiceNow practice, we’re the most qualified, certified and capable ServiceNow partner in the APJ region.