Final Program Out Now


Program Design Process

The Service Management Conference uses a community-driven approach to produce a balanced, comprehensive and topical program each year. With a firm focus on quality over quantity, we work hard to address the changing needs and interests of the ITSM tribe.

Speaker proposals are accepted through a custom-built, open and anonymous submission system. A volunteer reviewing team of 40+ ITSM practitioners from all corners of the country kindly help to give feedback, shortlist and rate the submissions to help create a truly outstanding Conference program.

Once the stream chairs have submitted their shortlists from their respective streams, the Conference Committee then meets to review the shortlists, remove any duplicates, balance topics and ensure no single constituency is over- or under-represented on the program.

About 25-30 submissions are invited to be part of the final Conference program.

Please note that Keynote and Invited Speakers are exempt from the submissions process. They are invited to participate at the discretion of the Conference Committee to address hot topics not otherwise covered by submitted presentations.