Cameron Abel | Process Specialist, Kinetic IT
Sachin Bhatnagar | Process Specialist, Kinetic IT
Using AGILE thinking to make ITSM Problem Management LEAN

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Kim Ballestrin | Principal Consultant, Elabor8
Using Cynefin to navigate uncertainty

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Jehad Batta | Service Management Process Owner, NSW Department of Education
Eileen Phu | Director Service Management, NSW Department of Education
Getting to the root cause

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Stephen Bosworth | Platform and Delivery Lead – Service Management, CSA
Ben Jackson | Business Improvement Manager IT, Kordia
The ultimate enterprise Service Management case study

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John Farrow | Lead Agile Lean Coach, nbn Australia
Making Lean enterprises happen

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Matthew Burrows | Managing Director, BSMimpact
Back to the future – thoughts on SM 2.0!

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Darren Bourke | Service Delivery Management, Monash University
Effective vendor management

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Shane Chagpar | Senior IT Project Management Consultant, Kepner-Tregoe
Masterclass: Proactive Problem Management and Incident Mapping

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Elizabeth Cleland | Director/Principal Consultant, Agudo Consulting
Just how relevant is IT Service Management in today’s world?

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Beth Coleman | KCS Consultant, Catalynk Limited
Growing a knowledge centered culture; the leader as champion

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Harold Petersen
Girish Ramkrishnani | Director and Principal Consultant, Serviceline Solutions
DevOps, Agile and ITIL just don’t work together – or do they?

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Tina Erickson | ITS Customer Service Manager, HBF
ITSM: How to avoid traps for new players

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Neil Faintuck | Service Transition Manager, Bankwest
Service continuity – the stick without the carrot

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Rinske Geerlings | Managing Director, Business As Usual
We’ve been hacked! Now what’s the BCP?

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Peter Grant | Peter Grant and Associates
Digital disruption and your career – there is some very good news

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Dion Hinchcliffe | Business strategist, enterprise architect and #2 digital transformation influencer in the world
How user experience became central to ITSM

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Dez Blanchfield | Resident Data Scientist and Seed Investor, Starboard IT
IoT and the perfect storm

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Lindsay Holmwood | Former head of Tech at DTA, engineering manager and DevOps guru
Mixing oil and water: DevOps in an ITSM world

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Matthew Hooper | Director ITSM, Ivanti
Cut the ITIL anchor, raise the ITSM sail – why fast IT organisations win!

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Kathryn Howard | Service Management Provocateur, Visual Explanations
Your service operating model – it’s about actionable delivery

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Malini Jayaganesh | Vice-Chair, Business Relationship Management Institute
Walk fast, walk far: building trusted partnerships

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Brett Moffett | Solutions Architect, Cireson
Taking Out the Trash! Automating basic Service Management tasks

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Sanjeev NC | Pre Sales/ITSM Consultant, Freshservice
Simple steps to a better service desk experience

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Dave O’Reardon | Managing Director, Silversix
Putting the ‘Service’ back in Service Management – 5 steps to a customer-centric culture

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Jason Berryman | Specialist, Digital Service Management, BMC Software
Machine learning and analytic approaches to proactive Problem Management

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Neil Pinkerton | Director of Service Transition, Commonwealth Department
SIAM: let’s nail jelly to a tree

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Murali Ramakrishnan | Senior Continuous Improvement Officer, Queensland Rail
Changing role of CSI: a blueprint for business innovation management

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Karl Rohde | IT Manager, Consultant and Speaker at WorkLikeAnArtist.com
How Agile principles radically transformed our team culture

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Simon Roller | Director and Principal Consultant, BSMimpact
Maximising value and building trust in your digital supply chain

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Brad Schimmel | Principal Consultant, Tingle Tree Group
Service Management MVP

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Rebecca Scott | Manager, Service Transition, Bankwest
Embracing diversity

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Jaspreet Singh | ITSM Solution Architect, Unisys
IT Service Management – responding to the digital workforce

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Aileen Cater-Steel | Professor of Information Systems, USQ
Talking about my/your/their generation panel

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Stuart Smith | Manager, Service Management Practice, Transurban
Wow, a configuration management program that worked the first time!

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Jonathan Swift | Head of product, programs and operations, Whispir
From colo to cloud: how we took the leap and stayed compliant

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Kathryn Howard | Service Management Provocateur, Visual Explanations
Ignites – wrangled by Kathryn Howard

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Michi Tyson | Chief idea generator, agile attitude
Work like a googler, lead like a marine – creating high performing teams

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