Congratulations to the finalists for the Team Awards for 2017. The winners of the Team Awards and the Individual Awards will be announced at the Gala Awards Dinner on Wednesday 23 August 2017.

Lendlease

Lendlease is a global business with capabilities that span the property value chain. Bank guarantees and insurance bonds, known as Bonding instruments, are typically provided as security for large development projects. Lendlease saw an opportunity to deliver a business first, and potentially industry first, technology solution that would transform the issuance of bonding instruments to improve customer experience, processes and controls.

NAB

NAB’s Service Continuity Uplift Program has improved the recovery capability of our platforms to meet the demands, expectations and availability of our increasingly customer-centric organisation. Improved disaster recovery systems, processes, capability and infrastructure are delivering a range of benefits, including reducing downtime for customers and colleagues during incidents and scheduled maintenance.

Optus Satellite

Optus Satellite purposefully designed a Business & Operation Support System to deliver the English Premier League. This innovative approach to service delivery involved a fully-integrated end-to-end solution from sales through to automated fulfilment, assurance and billing. The new platform created operational efficiencies, improved SLA’s, reduced costs of product development and support, and successfully aligned with business objectives.

Public Safety Business Agency

With an ever increasing dependency on technology and service delivery, PSBA’s Frontline & Digital Services Division created the Major Incident Management Team, providing 24/7 dedicated and coordinated rapid response to major IT incidents affecting critical systems used by the frontline officers of Queensland’s Police and emergency service agencies.

Queensland University of Technology

In April 2017, QUT launched an innovative approach to learner support for its students. Known as HiQ, this new service embodies an Enterprise Service Management model providing a personalised, seamless and effortless experience for students, connecting and encouraging them to engage with all the services that QUT has to offer.

TAFE SA

In July 2016 TAFE SA’s ICT Services team piloted an on-campus help desk where IT students, supported by staff, provided technology support to fellow students. The Student IT Support Desk now runs every semester and is meeting a growing business need for student support while training the IT leaders of the future.

Transurban

The Transurban Service Management Uplift (ServiceNow) project delivered improved integration of our technology business functions, offering a highly co-ordinated service to all our colleagues. It makes Transurban an organisation ready to grow and scale in response to our company strategy. It has also been successful in driving efficiencies, such as quicker change assessments and broad adoption of self-service.