Send your team or come along yourself to practical, in-depth learning sessions at the Service Management 2018 Workshop Day. Join an intimate group of peers for a variety of sessions that promise to impart new skills, approaches and training – there is something for every ITSM practitioner.

Led by local and international influencers, these workshops focus on hot topics, industry know-how and tangible takeaways.

Date Tuesday, 4 September 2018
Venue QT, Canberra
Cost: Full-day Workshop Registration itSMF Members: $750 prior to 30 June 2018 | $850 thereafter
Non Members: $900 prior to 30 June 2018 | $1000 thereafter
A decision will be made as to whether workshops will proceed: 1st August 2018


Implementing Real-World Problem Management with Michael Hall

Full-Day: 9.00am-5.00pm

Problem management is the one IT service management process that tends to return more benefits more quickly than the others, as long as it is implemented correctly.

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Ace Your Organisational Performance with Nick Karpetis

Full-Day: 9.00am-5.00pm

Creating Teams Fit For Service

High performing organisations need teams fit for service. Teams with psychological safety, time critical, honest communications, and a vision tied into the individuals motivations are more likely to deliver organisational outcomes during times of change.

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