Workshops 2018-03-19T16:23:10+00:00

Send your team or come along yourself to practical, in-depth learning sessions at the Service Management 2017 Workshop Day. Join an intimate group of peers for a variety of sessions that promise to impart new skills, approaches and training – there is something for every ITSM practitioner.

Led by local and international influencers, these workshops focus on hot topics, industry know-how and tangible takeaways.

Choose immerse yourself in a full-day workshop or mix it up by choosing from the half-day options.

Date Tuesday, 22 August 2017
Venue Cliftons, 440 Collins St, Melbourne VIC 3000
Workshops (Half-Day): itSMF Members: $400 prior to 26 June 2017 | $500 thereafter
Non-Members: $500 prior to 26 June 2017 | $600 thereafter
Workshops (Full-Day): itSMF Members: $750 prior to 26 June 2017 | $850 thereafter
Non-Members: $900 prior to 26 June 2017 | $1000 thereafter

All prices are inclusive of GST and are in Australian Dollars. Workshops include morning and/or afternoon tea, lunch and access to the selected session(s) on the Workshop Day.

Please note:

  • It is possible to attend the workshop(s) without attending the 2 day Conference. The workshop(s) fees are NOT included in the fee for the 2 day Conference.
  • The workshops will only go ahead if minimum numbers are met and will be confirmed by Friday 7 July 2017. Places are strictly limited and will only be guaranteed if payment has been received. Late bookings may be accepted based on availability of places.

Half-Day morning

DevOps adoption: the Dev – Ops – ITSM triangle with Dave Favelle

Half-Day: 9.00am-12.30pm | Level: Beginner/Intermediate
David-Favelle Photo

DevOps is here, it’s in your organisation but not yet at critical mass. How do we help it get to a scale where DevOps and ITSM are contributing to business competitive advantage?

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Cyber Crime simulation game with Rinske Geerlings

Half-Day: 9.00am-12.30pm | Level: Beginner/Intermediate
Rinske Geerlings Photo

The Cyber Crime simulation game is an highly interactive, hands-on session that has been presented to mixed groups of all industries at IT, Risk and Security Conferences globally.

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Next-gen Service Management: a survey of emerging techniques and case studies with Dion Hinchcliffe

Half-Day: 9.00am-12.30pm
Dion-Hinchcliffe Photo

This workshop is a systematic exploration and deep-dive of the latest trends in Service Management. Examine how the practice will evolve over the next few years in the face of major trends like the widespread adoption of DevOps, the shift to public cloud, multimodal models of IT, and more.

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Half-Day afternoon

The three year Service Management roadmap with Dion Hinchcliffe

Half-Day: 1.30pm-5.00pm
Dion-Hinchcliffe Photo

This workshop is a half-day tabletop exercise where the latest trends and approaches in Service Management are provided. Attendees will be assisted in developing a three year Service Management roadmap for their organisation that they can take away. Attendees can use their laptop or physical materials that are supplied during the workshop to develop their roadmap.

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SIAM design and transformation workshop with Harold Petersen

Full-Day: 9.00am-5.00pm | Level: Intermediate
Harold Petersen Photo

If you want to know more about SIAM, or already know its principles yet don’t know where to begin with a feasibility study or an implementation plan – this workshop is for you!

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Improve your process improvement with Michi Tyson

Full-Day: 9.00am-5.00pm | Level: Beginner/intermediate
Michi Tyson Photo

Get better at getting better with the best bits of agile, lean, complexity theory and systems thinking.

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