Send your team or come along yourself to practical, in-depth learning sessions at the Service Management 2018 Workshop Day. Join an intimate group of peers for a variety of sessions that promise to impart new skills, approaches and training – there is something for every ITSM practitioner.
Led by local and international influencers, these workshops focus on hot topics, industry know-how and tangible takeaways.
Choose immerse yourself in a full-day workshop or mix it up by choosing from the half-day options.
SPECIAL OFFER: Member benefit only – If you sign up for both our half-day workshops, use the following discount code during your registration to attend at the discounted rate = SM18_hW1
| Date | Tuesday, 4 September 2018 |
| Venue | TBC, Canberra |
| Cost: Half-day Workshop Registration | itSMF Members: $400 prior to 30 June 2018 | $500 thereafter Non Members: $500 prior to 30 June 2018 | $600 thereafter |
| Cost: Full-day Workshop Registration | itSMF Members: $750 prior to 30 June 2018 | $850 thereafter Non Members: $900 prior to 30 June 2018 | $1000 thereafter |
Half-Day Morning
SIAMeasy peasey! with Simon Dorst and Michelle Major-Goldsmith
Everything you always wanted to know about SIAM!
Half-Day Afternoon
How very VeriSM! with Simon Dorst and Michelle Major-Goldsmith
Everything you always wanted to know about VeriSM!
Full-Day
About the “The Phoenix project” Simulation game with Harold Petersen
Your challenge is to use the DevOps principles and apply them in this serious Business Simulation. In three rounds you will work on the IT projects and IT issues and ensure that “The Phoenix Project” will be finished on time. But, beware, the business keeps coming with new ideas and demands and external developments outside your control can also throw a spanner in the works.
The Impact of DevOps on ITSM with Rob England
DevOps challenges some of the basic assumptions of traditional ITSM, and has specific implications for each of the ITSM practices, especially Change Management but also all the others.
Driving the People Side of Change - The Need for Speed with Karen Ferris
We all need to operate in a world in which change is volatile, constant and complex.
We all need to drive change in this brave new world. We can no longer rely on a select few to manage the people side of change.
People change has to be everyone’s business. That includes you!
We need speed!
Implementing Real-World Problem Management with Michael Hall
Problem management is the one IT service management process that tends to return more benefits more quickly than the others, as long as it is implemented correctly.
Ace Your Organisational Performance with Nick Karpetis
Creating Teams Fit For Service
High performing organisations need teams fit for service. Teams with psychological safety, time critical, honest communications, and a vision tied into the individuals motivations are more likely to deliver organisational outcomes during times of change.