Send your team or come along yourself to practical, in-depth learning sessions at the Service Management 2018 Workshop Day. Join an intimate group of peers for a variety of sessions that promise to impart new skills, approaches and training – there is something for every ITSM practitioner.
Led by local and international influencers, these workshops focus on hot topics, industry know-how and tangible takeaways.
| Date | Tuesday, 4 September 2018 |
| Venue | QT, Canberra |
| Cost: Full-day Workshop Registration | itSMF Members: $750 prior to 30 June 2018 | $850 thereafter Non Members: $900 prior to 30 June 2018 | $1000 thereafter |
| A decision will be made as to whether workshops will proceed: 1st August 2018 |
Full-Day
Implementing Real-World Problem Management with Michael Hall
Problem management is the one IT service management process that tends to return more benefits more quickly than the others, as long as it is implemented correctly.
Ace Your Organisational Performance with Nick Karpetis
Creating Teams Fit For Service
High performing organisations need teams fit for service. Teams with psychological safety, time critical, honest communications, and a vision tied into the individuals motivations are more likely to deliver organisational outcomes during times of change.