“We design the future…”

How is your organisation designing for the future and addressing disruptive challenges?

Are you organising transforming to Agile at scale? Is your Cyber risk appetite agreed? Are you embracing Blockchain? Are you embarking on an AgileSHIFT journey?

Share your stories with the itSMF community and help our industry deal with the challenge of delivering more value with less risk. We want to hear from you!

Speaker submissions for 2019 have now closed.

  • Beyond 2020

  • Competency-Design & Deliver

  • Smashed Service Management

Beyond 2020
  • Transforming the organisation, embracing agile and lean ways of working – AgileSHIFT, VeriSM and Lean IT
  • Cloud service management is the new reality – including IoT and data analytics
  • Accelerating delivery to outpace disruption with new service management – automation, machine learning, robotics, service workflow orchestration
  • Taking a chance? – Enterprise risk management for speed and delivery – how do you engage executives and set risk appetite and tolerance?

Competency – Design & Deliver
  • Building a culture of innovation and improvement across the organisation with Continual Service Improvement
  • Improved customer satisfaction with new service management skills to compliment and build on traditional competencies
  • Creating ‘wow factor’ customer experience embracing human centred design plus the employee and partner experience
  • Critical business assurance – moving at speed and passing every audit
  • Trusted solutions to address new problems in incident, knowledge, change for easier, faster, better delivery

Smashed Service Management
  • DevOps at scale through culture, communication, collaboration, automation, process and tools
  • Delivering business value by applying established and emergent industry guidance (ITIL, VeriSM, IT4IT, Cobit, SRE, Agile, Devops)
  • Insights and lessons learned through good and bad service models