Stream chairs head up a fantastic volunteer community of reviewers that read, review, and supply feedback to the hundred-plus speaker submissions that are received each year. Stream chairs guide their respective teams and work with them to sift through submissions, creating a shortlist that represents the very best content available.
Jeff Bell | Service Delivery Lead - Adopt & Embrace

Jeff Bell started working in the IT industry in 1995 as a Help Desk Operator. In the following years, he has continued to learn and skill himself in many fields supporting his life role and assisting users to derive value out of the people they encounter, the process that they work under, and the technology that they work with.
Jeff’s first ITIL certification (V2) was in 2000. With this, he finally found a method that made sense of the IT environment he worked in and found support and guidance in the form of the itSMF membership. He studied Project Management to understand how services were transitioned into operations and Organisational Change Management to better understand why projects seemed to fail the users they were supporting. Jeff completed his Cert IV in Training and Development so he could train people in these wonderful practices and even studied Neuroscience to better understand those that he was training.
He now works in a very dynamic company helping people find the value of the technology they have chosen. Whether it is a software or hardware roll out – or to better understand their processes. The work brings together all his knowledge, skill and passion so that he can focus on value and adoption for our customers and their end users.
Service Management Fundamentals chair
Kevin Byrne | Senior Consultant - UXC Consulting

Supercharging Service Management stream chair
Simon Dorst | Manager, Education and Learning - Kinetic IT

Advanced Service Management co-chair
Michelle Major-Goldsmith | Manager, Service Management Capability - Kinetic IT

Michelle is a committee member for the itSMF Western Australia branch.
Advanced Service Management co-chair
Kellie Willits | IT Business Relationship Manager - TasNetworks

Culture, Community. Capability stream chair