With thanks to our current 2020 Partners

Many businesses struggle with delivering exceptional customer service. Your goal is successful customer outcomes every time, but you lack the structure to provide your support teams with the knowledge they need to really help your customers.

Knowledge Bird helps you implement workflows and processes to solve customer problems more quickly and keep your service staff happier.

Website: https://knowledgebird.com/
Twitter: @knowledgebird

Ivanti: The Power of Unified IT.

Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI and the data center, Ivanti discovers IT assets on-premises and in the cloud, improves IT service delivery, and reduces risk with insights and automation. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world.

Website: www.ivanti.com
Twitter: @GoIvanti.

At TOPdesk, we have one simple goal: helping organizations like yours create spectacular customer experiences.

Over 25 years ago, we launched a simple ticketing tool for IT helpdesks. Today, we still make great software for managing calls – and everything else you’ll need for enterprise service management.

But it’s our people that add that extra zing: helping our customers offer great customer experiences by working together throughout their organization.

We hope that in the future people won’t even realize we started with just a ticketing tool. Instead, they’ll know TOPdesk as their guides to service excellence.

W: https://www.topdesk.com/en/about-topdesk/

ALC – celebrating 26 years of training excellence is a leading Australia-based provider of quality training for business and government, since 1994.  Our focus is on best-practice methods and frameworks that help ensure you get the most out of your investment in IT.

With offices in Brisbane, Sydney, Perth and Kuala Lumpur, our courses are held regularly throughout Australia (all capital cities), New Zealand and SE Asia.

ALC has a strong background in training and a proven track record of being at the leading edge with a series of firsts:

  • Longest-serving provider of ITIL training in Australasia, since August 1999
  • Launched the first ITIL training in Singapore and Malaysia in August 1998
  • Project management training since 1994 and PRINCE2 since 1999

ALC courses are taught by leading international practitioners with extensive real-world experience. You don’t get just the theory & exam preparation. You get the full learning experience!

W: http://www.alctraining.com.au/

LogMeIn Rescue is a remote support solution that enables companies to serve employees across channels, platforms, and geographies.

With a rich feature set and banking-grade security, Rescue customers see an average increase of 23% FCR, a 15% reduction in escalated support tickets, and a 10% reduction in average handle time.

W: http://www.logmeinrescue.com/

Twitter: https://twitter.com/logmeinrescue
LinkedIn: https://www.linkedin.com/showcase/logmein-rescue/