Marval is a leading global provider of integrated IT service management (ITSM) solutions and services that help organisations worldwide reach critical business objectives. With its award-winning ITSM platform, plus a comprehensive portfolio of professional and support services, Marval’s partners design and deploy ITSM and ITIL projects for customers in several industries, including Healthcare, Education, Government, Financial Services, Emergency Services, Retail, Telecommunications, and Transport.

ASG Group is Marval’s exclusive and authorised partner in Australia, developing and supporting bespoke ITSM projects for customers in the APAC region. ASG Group, offers customers a genuine alternative in the IT Services landscape through their ability to provide a complete digital transformation service. With their global reach, technical and business expertise, and renewed capabilities, ASG are on a mission to raise the bar and set a new benchmark for the IT industry.

Are you ready to take your service management to the next level? With over 700 employees spread across 10 countries, TOPdesk is one of the fastest-growing service management providers worldwide. Our mission? Helping your organization achieve excellent service delivery.

We can help you with:

  • Enterprise Service Management
  • ITSM
  • CAFM
  • eHRM

LogMeIn Rescue is a remote support solution that enables companies to serve employees across channels, platforms, and geographies.

With a rich feature set and banking-grade security, Rescue customers see an average increase of 23% FCR, a 15% reduction in escalated support tickets, and a 10% reduction in average handle time.


Freshworks Inc. is the leading provider of cloud-¬based customer engagement software. Our ITSM tool Freshservice, is a cloud-based IT service desk and IT service management (ITSM) solution built to help teams deliver exceptional support. Freshservice is known for its intuitive UI, ease of use, speed of setup, and great support.


Ivanti: The Power of Unified IT
Ivanti unifies IT and Security Operations to better manage and secure the digital
workplace. From PCs to mobile devices, VDI and the data center, Ivanti discovers IT
assets on-premises and in the cloud, improves IT service delivery, and reduces risk with
insights and automation. Ivanti is headquartered in Salt Lake City, Utah, and has offices
all over the world.

For more information, visit www.ivanti.com and follow @GoIvanti


Alemba develops vFire, an IT Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end ITSM project within your organization.


BMC helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems. Bringing both unmatched experience in optimization and limitless passion for innovation to technologies from mainframe to mobile to cloud and beyond, BMC helps more than 10,000 customers worldwide reinvent, grow, and build for the future success of their enterprises, including 92 of the Forbes Global 100.


Micro Focus provides the critical software you need to build, operate, secure, and analyse your enterprise in the race to digital transformation.

Service Management Automation X (SMAX) is an analytics-driven service desk, with an engaging user experience for IT and the business, delivered on premise or in the cloud.


Learn more at:


PeopleCert is a global leader in the assessment and certification of professional skills, partnering with multi-national organizations and government bodies to develop and deliver market leading exams. We deliver exams across 200 countries, in 25 languages, through our state-of-the-art assessment technology, enabling professionals to reach their full potential and realize life ambitions through learning.


‌AXELOS Global Best Practice is responsible for developing, enhancing and promoting best practice methodologies including ITIL® and PRINCE2®, adopted in more than 150 countries and designed to make both individuals and organizations work more effectively


xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on xMatters to maintain operational visibility and control in highly complex IT environments. By providing toolchain integrations with hundreds of IT management, security, and DevOps applications, xMatters allows organizations to automate key processes and streamline workflows. xMatters is headquartered in San Ramon, California and has offices worldwide. For more information, please visit www.xMatters.com.


Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. Part of USD 21 billion Mahindra Group, we are a USD 4.9 billion company with 121,000+ professionals across 90 countries, helping 938 global customers including Fortune 500 companies.

Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).


Axios Systems provide rapid deployment of SaaS & On-Premise IT Service Management (ITSM) and IT Operations Management (ITOM) software.

With a global client base, Axios’ comprehensive solution, assyst, is designed to transform IT departments into profitable customer service teams.

Enable Professional Services is an award-winning Elite Partner of ServiceNow.  We generate 100% of our revenue through the delivery of ServiceNow advisory, consulting and technical delivery services.  With 200 consultants dedicated to our ServiceNow practice, Enable are the most qualified, certified and capable ServiceNow partner in the APJ region.

Our principal consultants and experienced consulting team, bring many years of experience in enterprise service management across all streams including ITSM, ITOM, HR, GRC, SecOps and CSM.

Nexthink is a global leader in digital employee experience management. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.


ILX delivers project, programme & service management learning and consultancy solutions via a blend of multimedia e-learning, simulations, mobile learning, practical workshops and coaching. We have provided best practice learning to more than 500,000 people across 5,000 organisations in over 120 countries.


Be Challenged transforms individuals into great collaborators and more effective team players, helping businesses grow while developing their people.
Be Challenged’s key product partnerships ensure we remain the industry leaders in delivering the latest in experiential team building programs and training workshops. We do this for all group sizes, creating tailored concepts to suit the client’s specific objectives. By using tried and tested philosophies such as DiSC, 5 Behaviours of a Cohesive Team and The Extraordinary Leader to name a few, we provide tools and takeaways for your people to continue to develop.
We work hard each day to inspire people to deliver extraordinary results through the potential of team!


ALC is a leading Australia-based provider of quality training for business and government, since 1994.  Our focus is on best-practice methods and frameworks that help ensure you get the most out of your investment in IT.

  • Information Security (CISSP®, CCSP®, CISM®, CRISC®, SABSA®, ISO 27001, Digital Forensics, Incident Handling, Cloud Computing)
  • Project Management (AgilePM®, PRINCE2®,PRINCE2Agile®, MSP®, P3O®, MoP®)
  • New Ways of Working (Scrum, Leading SAFe®, DevOps, CASM®)
  • Enterprise (TOGAF®, Business Analysis – From Foundation to Diploma levels)
  • IT Governance (COBIT®, CGEIT®)
  • Service Management (ITIL® – All levels)
  • Management and People (BRMP® Business Relationship Management Professional, Change Management, Facilitation)


Launched on 1 July 2019, NTT Ltd is a world-leading global technology services provider that brings together the capabilities of 28 companies, including NTT Security, NTT Communications and Dimension Data into one global business. It offers clients worldwide access to the best technology and services to address their challenges in one place.

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries.

By 1 October 2019, all 28 companies will be branded as NTT. Together we enable the connected future. Visit us at hello.global.ntt


Become a sponsor of Service Management 2019 to:

  • Connect with Australia’s leading organisations
  • Demonstrate your leadership in the Service Management arena
  • Strengthen relationships within the Australian Service Management community
  • Gain extensive branding opportunities before, during and after the conference
  • Meet and attract high-quality candidates to join your organisation

Your presence as a sponsor at the Conference will confirm your company’s position as an industry leader to a captive audience of up to 400 national and international ITSM professionals, representing a huge range of Australia’s leading businesses.

If you would like your brand to shine at this major ITSM event, click the link to view the Service Management 2019 Conference – Sponsorship Prospectus or email smconference@theassociationspecialists.com.au for further details.