Sponsors 2018-03-19T16:23:10+00:00

Gold sponsors

Service Management 2017 is proudly sponsored by: BMC
For almost 30 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) and IT Asset Management (ITAM) solutions that help customers not only improve their infrastructure operations, but also enhance service delivery across business functions.
Axios’s enterprise software, assyst, including our top-ranked Service Catalogue, brings to market the latest in real-time dashboard technology, social IT management, mobility, reporting, resourcing and forecasting. We offer a series of solutions and templates that enable an immediate return in customer satisfaction and cost reduction, including tangible business benefits to each of our clients. assyst is accredited for all 16 PinkVERIFY™ ITIL® processes, and Axios was the first vendor to achieve this within a single solution.


Service Management 2017 is proudly sponsored by: BMC

BMC Digital Service Management combines innovative, mobile service desk solutions, service-aware data-centre discovery, and IT operations automation for a superior customer experience.

Visit BMC’s stand to discuss the three paths to service management excellence;

  • Digital Workplace – to transform the customer experience and engage your employees
  • Service awareness – dynamically discover assets and model services
  • Service operations – to automate IT service delivery

and learn why Gartner has rated BMC as a leader in IT Service Support Management Tools (ITSSM) magic quadrant for 4 years running.

Service Management 2017 is proudly sponsored by: INVANTI
When LANDESK and HEAT Software combined in January of 2017, we knew we needed a new company name. For nearly 30 years, LANDESK and HEAT Software offered user-centred IT solutions designed to increase user productivity whilst reducing IT security risk. So, whether you’re looking for systems management, IT asset management solutions, IT service management, IT security solutions, or patch management, Ivantis here to help.

Ivanti is IT evolved. By integrating and automating critical IT tasks, Ivanti is modernising IT and helping IT organisations successfully navigate digital workplace transformation. Ivanti is headquartered in Salt Lake City, Utah, and has offices all over the world. For more information, visit www.ivanti.com.au

Service Management 2017 is proudly sponsored by: Kepner Tregoe
For more than five decades, Kepner-Tregoe has empowered organisations with our proven, structured approach to problem solving.

As the leader in problem-solving, we have helped thousands of organisations world-wide to solve millions of problems through more effective root cause analysis and decision making capability.

Our end-to-end approach to IT Service Management enables our clients to improve IT stability and deliver a world-class customer service experience. Our clients benefit from reduced costs and improved operational effectiveness through a unique blend of training and consulting solutions.

Service Management 2017 is proudly sponsored by: LogMeIn
LogMeIn Rescue is a remote support solution that enables companies to serve employees across channels, platforms, and geographies. With Rescue’s rich feature set and banking-grade security, companies can safely deliver best-in-class support to internal teams across all systems and devices.

With Rescue Lens visual support, IT can literally see issues, speeding resolution, increasing efficiency, and reducing technician field calls.

Rescue customers have seen positive results across the board including: an average increase of 23% first call resolution, a 15% reduction in escalated support tickets, and a 10% reduction in average handle time.

Learn more at www.logmeinrescue.com

Service Management 2017 is proudly sponsored by: Marval-Australia
Marval is a leading provider of ITSM solutions and services that help organisations worldwide reach critical business objectives. With its award-winning ITSM platform, plus a comprehensive portfolio of professional and support services, Marval’s partners design and deploy ITSM and ITIL projects for customers in several industries, including Healthcare, Education, Government, Financial Services, Emergency Services, Retail, Telecommunications, and Transport.

ASG Group is Marval’s exclusive local representative, developing and supporting bespoke ITSM projects for customers in the APAC region. ASG Group, owned by Nomura Research Institute, offers proven IT business solutions and thought leadership with international capabilities. Visit marval.com.au or asggroup.com.au.

Silver sponsors

Service Management 2017 is proudly sponsored by: alemba

Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alemba’s specialist Service Management software is trusted by a large number of enterprise-scale organisations across the globe.

Service Management 2017 is proudly sponsored by: freshservice

Freshservice is a cloud-based IT service desk and IT service management (ITSM) solution with over 10,000 customers. Winner of SDI’s Best Implementation of an ITSM Solution Award 2017, and ranked the best software for mid market IT teams in G2 Crowd, Freshservice leverages ITIL best practices to enable organisations to focus on what’s most important – exceptional service delivery and customer satisfaction.

Service Management 2017 is proudly sponsored by: iqconsult
IGSM is an ACT based consultancy focused on Governance and Service Management.
iQ Consult is a specialist consulting and services company in the field of IT and cloud monitoring, management, and automation.
Together, we can provide end-to-end service management and governance of your IT environment

Other sponsors

Service Management 2017 is proudly sponsored by: Hagrid Solutions
Service Management 2017 is proudly sponsored by: enable

Service Management 2017 is proudly sponsored by: The ITSM Hub
The ITSM Hub is an Australian owned and operated IT Service Management training and consulting company, specialising in the ITIL® service management framework and related service management standards, frameworks and disciplines.

With our headquarters in central Sydney, our mission is to provide high quality and cost-effective training, knowledge transfer and consulting assistance to enable organisations in Australia to obtain better business value from their use of IT services.