EVENT DETAILS & CONTACTS

Venue: Sofitel Melbourne on Collins
Conference dates:
Tuesday 22 August – Workshop Day
Wednesday 23 August – Service Management 2017 conference day 1 and Gala Awards Dinner
Thursday 24 August – Service Management 2017 conference day 2
Contacts:
Slattery IT | Rebecca Nasato | +613 9663 3093 | rebecca@slatteryit.com.au
Exhibition Supplier | Harry the Hirer | Ida Laino | 03 9034 0585 | idal@harrythehirer.com.au

KEY DATES

(please note, depending on your sponsorship package, some items may not apply to you. To check what is included in your sponsor package, please refer to your email or see our sponsorship prospectus here.)

Due ASAP
  • Provide high res logo for website and collateral
  • Provide company description for website
    (if applicable to your sponsorship package)
  • Provide details on your workshop
    (if applicable to your sponsorship package)
Due Friday 28 July
  • Confirm use of exhibition booth shell & Provide exact text of company name for Exhibitor Showcase Space sign
    (if applicable to your sponsorship package)
  • Provide artwork for ad in the Conference Programme
    (if applicable to your sponsorship package)
  • Provide details on your vendor presentation / product demonstration
    (if applicable to your sponsorship package)
Due Friday 4 August
  • Register online for all sponsor complimentary registrations and exhibitor passes
    (if applicable to your sponsorship package)
  • Confirm any seat drop items
    (if applicable to your sponsorship package)
  • Provide details of item to be included in conference bags
    (if applicable to your sponsorship package)
Due Monday 21 August
  • Deliver flyers, conference bag inserts, signage and any exhibition items to the venue – Sofitel Melbourne on Collins
    (if applicable to your sponsorship package)

MORE INFORMATION

Click on the below checklist items for more details.

Please provide us with your high res logos, as listed below:
(Applies to: All sponsors)
(acceptable formats – EPS, AI, and/or PDF)

  • Full Colour
  • Black
  • White (if available)
  • URL link for your logo

Please provide us with your company description
(Included in: Diamond – 300 words / Platinum – 200 words / Gold – 100 words / Silver & Bronze – 50 words)

Once submitted, your logo and description will be available to view at these links –
http://www.smconference.com.au/ &
http://www.smconference.com.au/sponsors/

(Included in: Diamond / Platinum)
Within certain sponsorship packages, you have the opportunity to run a workshop. Workshops will be held on Tuesday 22 August 2017.
Please email rebecca@slatteryit.com.au with the below details for approval of your full or half day workshop.

Workshop Details
Speaker Name; Speaker Bio (Max 100 words); Speaker Image; Workshop Title (Max 8 words); Workshop Overview/Abstract (Max 200 words)

Room / Venue Requirements
The room will be equipped with a data projector, screen, lectern, and microphone – Please advise if you require any special venue / AV Requirements

**If you wish to add a workshop to your sponsorship package, additional charges apply – please contact rebecca@slatteryit.com.au for more details. (Additional Charges if not already included in your package – Full day workshop: $10,000; Half day workshop: $7,000)

Once confirmed, your workshop will be added to the conference website at http://www.smconference.com.au/workshops/.

(Included in: Diamond – 6m x 2m / Platinum – 6m x 2m / Gold – 3m x 2m / Silver – 2m x 2 m)
Our exhibition partner for Service Management 2017 is Harry the Hirer, who will be handling all exhibition booth details, equipment and supplies.

See the full exhibitor’s kit and information page here.

If you are an exhibitor or have an exhibition booth included in your sponsorship package, the following Exhibitor Space Inclusions:

  • Walls: The walls are 2.4m high and consist of WHITE MELAMINE panels inserted into an aluminium frame. Promotional material can be affixed to these panels with double sided velcro or tape, or blue tac.
  • Lighting Spotlights: will be fitted to the back of the fascia on a ratio of two (2) spotlights per 6sqm.
  • Power: 1 x 240volt (4amp) single power outlet will be connected to stands on a ratio of one per 6sqm.
  • Flooring: Venue carpet
  • Internet: 1 x Wireless internet connection
  • Fascia / Company Name: The fascia consists of a white corflute panel insert 220mm high supported in an aluminum frame, the clear height under the fascia is 2100mm. The company name style is uniform. Names will be printed in upper and lower case 100mm high black computer cut vinyl lettering. One company sign will be provided per stand with corner stands to receive two. Confirm your Stand Sign text on the Expo website via the following link: https://www.harrythehirer.com.au/sites/servicemanagement2017
    Any signs not confirmed will be printed as the company name supplied by the Organiser.
  • Stand Furnishing: For Furniture hire, Additional lighting and power, Audio visual hire, Signage, Shelving and display accessories visit – https://www.harrythehirer.com.au/sites/servicemanagement2017
    If you require any assistance or would like to discuss the setup of your stand please do not hesitate to contact: Ida Laino P: (03) 9034 0585 E: idal@harrythehirer.com.au
    All orders must be placed by Friday 28 July

Download the Venue Exhibitor Guide
Sign & Return “Client/Contractors/Exhibitor OH&S Induction (Appendix E)” to rebecca@slatteryit.com.au by COB Friday 28 July

**If you wish to add an Exhibition Space to your sponsorship package, additional charges apply – please contact rebecca@slatteryit.com.au for more details. (Additional Charges if not already included in your package – Exhibition Space: $15,000)

For more information on Exhibiton Booths – click here

Click here for more information about your booth, bump in details and venue requirements. EXHIBITION DETAILS
Lead retrieval / scanners will be available for sponsors with exhibition booths at Service Management 2017 to collect delegates’ contact information.

Attendee nametags for the Conference will include a barcode. Sponsors will have the ability to scan the badge of each person who visits their booths and capture their contact details.

To register for your scanner and view additional / upgrade options, please click here. Please note, if you have not registered your scanner, you will not receive this on the day.

www.etouches.com/sm17escan

(Included in: Diamond / Platinum / Gold – Full Page / Silver – Half Page / Bronze – Quarter Page)
The ad must be supplied as a Press Ready PDF with all fonts embedded and bleed. Please email your print ready ad to rebecca@slatteryit.com.au
Deadline for inclusion in the booklet is Friday 28 July.

Specifications for advertisements are as follows:
FULL PAGE (A4 Portrait)

  • Bleed size: 216mm (wide) x 303mm (high)
  • Trim size: 210mm (wide) x 297mm (high)
  • Text size: 190mm (wide) x 277mm (high)

HALF PAGE (A5 Landscape)

  • Bleed size: 216mm (wide) x 154mm (high)
  • Trim size: 210mm (wide) x 148mm (high)
  • Text size: 190mm (wide) x 128mm (high)

QUARTER PAGE (Landscape / Banner)

  • Bleed size: 216mm (wide) x 80mm (high)
  • Trim size: 210mm (wide) x 74mm (high)
  • Text size: 190mm (wide) x 54mm (high)

**If you wish to add an Advertisement to your sponsorship package, additional charges apply – please contact rebecca@slatteryit.com.au for more details. (Additional Charges if not already included in your package – Full Page: $3,000; Half Page: $2,000)

(Included in: Diamond / Platinum)
Within certain sponsorship packages, you have the opportunity to run a Vendor Presentation / Product Demonstration. These sessions will be held parallel to streams. Time slots will be made available, once the program is drafted.

Please email rebecca@slatteryit.com.au with the below details for approval of your Vendor Presentation / Product Demonstration Session.

Session Details
Speaker Name; Speaker Bio (Max 100 words); Speaker Image; Session Title (Max 8 words); Session Overview/Abstract (Max 200 words)

Room / Venue Requirements
The room will be equipped with a data projector, screen, lectern, and microphone – Please advise if you require any special venue / AV Requirements

MC
There is generally no MC allocated for introductions or Q&As for product demonstration sessions / vendor presentations, this is usually handled by the speaker, however, if this is a requirement, please feel free to contact me to discuss further.

**If you wish to add a Vendor Presentation / Product Demonstration to your sponsorship package, additional charges apply – please contact rebecca@slatteryit.com.au for more details. (Additional Charges if not already included in your package – Vendor Presentation / Product Demonstration: $10,000)

Once the program is confirmed, your Vendor Presentation / Product Demo will be added to the conference website at http://www.smconference.com.au/

(Included in: Diamond / Platinum / Gold / Silver / Bronze)
You will have been sent your discount code for your complimentary tickets, and your sponsorship agreement will outline how many tickets you are entitled to, however, if you have not received this or you would like this to be resent – please contact rebecca@slatteryit.com.au

Your complimentary tickets give you access to the 2 day conference free of charge, allows you to register for the workshops at discounted rates and also allows you to purchase tickets for the Dinner.
You don’t have to register guests all at the same time and it is possible to modify registrations.

To redeem your Complimentary tickets:
Register online at Conference Registration Link

To track how many complimentary registrations you have remaining please refer to your personal registration report online. If you have not received your link or you would like this to be resent – please contact rebecca@slatteryit.com.au

(Included in: Diamond / Platinum / Gold / Silver / Exhibition Booths)
You will have been sent your discount code for your complimentary exhibitor passes, and your sponsorship agreement will outline how many tickets you are entitled to, however, if you have not received this or you would like this to be resent – please contact rebecca@slatteryit.com.au

Exhibitor registration provides access to the exhibition and catering area only. They do not include access to the conference sessions.
You also have the opportunity to purchase up to 4 additional Exhibitor passes for a discounted price of $500/ticket.
Please note, Exhibitor registration is not available from the public registration system.

To redeem your Complimentary Exhibitor Passes:
– Register online at Exhibition Registration Link

(Included in: Diamond / Platinum / Gold / Silver / Bronze)
Now, more than ever, conference attendees are more sensitive to the environment. We strongly recommend that you limit paper items, such as brochures, to grab their attention and to do something good for the environment at the same time.
The suggested quantity for the number of inserts to include in your shipment is 550 pieces.

Please email rebecca@slatteryit.com.au with the below details for approval of your Bag inserts.

Name of Item; Approximate Dimensions; Brief Description
Please note, items must be delivered to the venue – Sofitel Melbourne on Collins no later than Monday 21 August 2017

**If you wish to add a Bag insert to your sponsorship package, additional charges apply – please contact rebecca@slatteryit.com.au for more details. (Additional Charges if not already included in your package – Bag inserts: $5 per insert per bag)

Now, more than ever, conference attendees are more sensitive to the environment. We strongly recommend that you limit paper items, such as brochures, to grab their attention and to do something good for the environment at the same time.
The suggested quantity for the number of seat drop items to include in your shipment is 550 pieces.

Please email rebecca@slatteryit.com.au with the below details for approval of your Bag inserts.

Name of Item; Approximate Dimensions; Brief Description
Please note, items must be delivered to the venue – Sofitel Melbourne on Collins no later than Tuesday 22 August 2017

Please advise us of the below details to pass onto the venue.

Deliveries: (please complete all details for each delivery – without these details, deliveries will not be accepted into the venue)
Please note, generally deliveries will not be accepted more than 2 days prior to your event, if earlier delivery is necessary, please contact rebecca@slatteryit.com.au prior to arranging to discuss

Date of Delivery; Estimated Time of Delivery; Courier Company; Number of Boxes; Number of Pallets; Description of items being delivered; Any special instructions

Please attach this delivery docket to all incoming deliveries to the venue.

Collections: (please complete all details for each collection – without these details, collections may not be allowed from the venue)
Please note, all items need to be collected within 48 hours of the event

Date of Collection; Estimated Time of Collection; Courier Company; Number of Boxes; Number of Pallets; Description of items being collected; Any special instructions

Please note:
Conference Bags will be packed Tuesday 22 August 2017. Slattery IT are not responsible for items that are shipped without the correct labelling or do not meet shipping deadlines.
Your goods must be sufficiently packaged for transport. Loose items / fragileitems may not be accepted if insufficiently packaged.
We recommend you procure insurance on your goods. SlatteryIT or the venue do not provide insurance on your behalf.

Complimentary WiFi is provided by the venue – Sofitel Melbourne on Collins.

  • Coverage extends throughout the venue – Sofitel Melbourne on Collins, including meeting rooms, exhibition bays, the plenary
  • It is shared by all conference delegates and event attendees in the building during the event.
  • Suitable for webmail, Facebook, Twitter and basic internet browsing (but not for streaming video such as Skype or running internet-based presentations)

If you require dedicated WiFi/Internet access, please contact rebecca@slatteryit.com.au for options. Extra charges will be incurred and are payable to the venue – Sofitel Melbourne on Collins.

DIAMOND PLATINUM GOLD SILVER BRONZE EXHIBITION ONLY
Exhibition Space (Includes Booth shell, basic signage, power, wifi,
Sponsor’s own banner at booth)
6m x 2m (12m2) 6m x 2m (12m2) 3m x 2m (6m2) 2m x 2 m (4m2) 2m x 2 m (4m2)
Complimentary tickets (Full two day Conference pass) 10 8 6 4 4
Complimentary Exhibitor Passes (for staff to man exhibition booth only – Additional exhibitor tickets are available at $500pp) 5 4 4 2 2
Logo on Conference website with hotlink; in Conference booklet; on event signage Yes Yes Yes Yes Yes Yes
Logo on all digital marketing materials and external advertising; on all printed event collateral and external advertising; on AV projected throughout the Conference Yes Yes Yes Yes Yes
Logo on delegate name tags Yes
Sponsor description on Conference website and in Conference booklet 300 200 100 50 50
Advertisement in Conference booklet Full page Full page Full page Half page Quarter page
Sponsor’s own banner on the stage Plenary + all break out rooms Plenary
Sponsor’s own banner in the networking area Yes Yes Yes
Insert in Conference bag gift or company brochure) Yes Yes Yes Yes Yes
Seat drop during the Conference Yes Yes
Opportunity to give a vendor presentation / product demonstration Yes Yes
Opportunity to run a workshop (on the Workshop day, Tuesday 22 August) Yes Yes

FAQS

For the benefits included for you, please refer to your sponsorship information email or please see our sponsorship prospectus here.
We are expecting to attract about 500 attendees in 2017. Last year’s conference was held in Brisbane and attracted an audience of more than 450 executives from 181 different organisations, covering various sectors.
The official exhibitor networking times are during the arrival, morning and afternoon tea breaks and lunch, totalling approximately 6 hours. However, in past conferences we have noticed that many attendees choose to spend extra time networking during the formal sessions and remain in the exhibitor networking area.
Absolutely! Sponsor networks are able to get a 15% discount off the advertised rate. SlatteryIT provides you with a promo code and a digital flyer, which you can send to your networks.
We are happy to accommodate custom-made stands, but they must be not bigger than your allocated space.
As long as it fits within the space you have been given, you can deck out your booth with anything you can imagine! We would recommend having something interesting that will entice delegates to approach your booth and start a conversation.
Please see the Exhibition information section for more information on this.
If you would like to hire any furniture or equipment (at your own expense), you will need to contact our exhibition contractor – Harry the Hirer. Please see the Exhibition information section for more information on this, or contact Ida Laino on 03 9034 0585 or email idal@harrythehirer.com.au
Pretty much anything except paper! We strongly advise sponsors to steer away from brochures, leaflets and any other kind of paper based product as each year delegates have expressed a dislike of receiving paper in their bags. We recommend giving something edible (chocolates etc – however, please ensure these are pre packaged items) or a promotional item (eg USBs, keep cups, stress balls etc).
For Diamond sponsors, banners will be located on the stage in the plenary and all
break out rooms; as well as one in the networking/registration area.
For Platinum sponsors, banners will be located on the stage in the plenary; as well as one in the networking/registration area.
For Gold sponsors, one banner can be displayed in the networking/registration area.