Speakers 2018-03-19T16:23:09+00:00

Cameron Abel

Cameron Abel Photo

Process Specialist, Kinetic IT

Cameron Abel has over 20 years’ IT Industry experience with expertise in a wide range of disciplines, including IT Service Management, Process Improvement and Problem Solving. In particular, he has worked directly within Problem Management for approximately six years and has recently certified as an Agile Service Manager. Cameron’s current role with Kinetic IT has involved the management and improvement of numerous ITSM processes, leading Problem Analysis workshops and has begun to align ITSM processes with Agile values using Agile practices.

SESSION: Using AGILE thinking to make ITSM Problem Management LEAN

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Tim Baird

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Senior Manager Operations – Student Lifecycle, RMIT University

Invited speaker

Tim Baird is an IT professional with 20 years experience spanning a wide variety of roles and industries. He has spent the last 10 years of his career in Service Management, mainly working in and managing application support teams. His interests are centred around the changing role of application support teams – both people and technology – in increasingly complex digital landscapes.

SESSION: Talking about my/your/their generation panel

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Kim Ballestrin

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Principal Consultant, Elabor8

Kim Ballestrin is a passionate and highly skilled Principal Consultant at Elabor8 working on the Agile transformations of large enterprises. She has over 20 years’ of diverse management (IT) experience, helping some of Australia’s most prominent organisations on their Agile change journey. Kim is an experienced technologist, having worked in roles from IT business analyst through to program and delivery centre management. She specialises in Lean, Cynefin, Agile, Systems Thinking, Design Thinking, DevOps and ideas to improve the ways that companies work and deliver value to customers. Currently the organiser of the Melbourne Cynefin and Lean Coffee Meetups, Kim regularly presents and runs workshops at leading local and international conferences on the Cynefin Framework, Decision Mapping and Early Idea Feasibility.

SESSION: Using Cynefin to navigate uncertainty

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Jehad Batta

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Service Management Process Owner, NSW Department of Education

Jehad Batta is a highly motivated IT professional with over 14 years’ experience in the industry, including 8 years specialising in Service Management. He has been a pivotal member in the design, implementation, coordination and improvement of Service Management processes across industries including government, professional services, utilities, and the fast moving consumer group. Jehad currently works within the NSW Government within the Department of Education. He is responsible for the implementation, governance and continued maturity of the problem management process. Jehad is an active member of itSMF Australia and is a serving member of the NSW chapter where he held the role of Special Interest Group coordinator. When not at work, Jehad attempts to leverage governance and best practice methodologies in raising three children.

SESSION: Getting to the root cause

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Sachin Bhatnagar

Sachin Bhatnagar

Process Specialist, Kinetic IT

Sachin is an Agile Scrum Master and SIAM Practitioner with a proven record in driving business improvements. He has 15+ years of IT experience with distributed delivery teams and in consulting of Agile, Lean Kanban, DevOps, ITIL, PRINCE2, PMBOK, Kepner & Tregoe PSDM, and COBIT frameworks. In his current role with Kinetic IT, he is helping customers to solve the complex business problems, transitioning traditional ITSM to Agile Service Management and building a culture of continuous improvement and collaboration.

SESSION: Using AGILE thinking to make ITSM Problem Management LEAN

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Dez Blanchfield

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Head of Technology and Cloud Platforms, Vault Systems

Invited speaker


Dez Blanchfield is an Industry Analyst and Business and Technology Consultant, covering Digital transformation, Cloud, Big Data and Analytics, Internet of Things, Machine 2 Machine, Cyber Security, Cyber Risk and Resilience and Smart Cities.

Dez has invested his professional career of some two and a half decades influencing the development roadmaps of technology companies, aligning them to the customer experience demands and possibilities of forward thinking digital enterprises.

He sits on and works with boards of government and private sector organisations, to help uplift the digital quotient of organisations as a thought leader and practitioner across a broad range of disruptive technologies.

Dez enjoys assisting organisations to disrupt themselves before being caught on the back foot by emerging new entrants or competitors. Passionate about leveraging the possibilities of new and emerging technology business, Dez is currently focussed on bringing the likes of Cloud, Big Data andAnalytics, Machine Learning, Cognitive Computing, Robotic Process Automation, Cyber Resilience, Blockchain and Agile DevOps to organisations to ensure their enduring success.

SESSION: IoT and the perfect storm

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Matthew Burrows

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Managing Director, BSMimpact

Invited speaker


Matthew Burrows currently serves on the SFIA Council, is Chair of the itSMF International Ethics Review Board, and contributes to the Service Management industry and the development of best practice – including as Design Authority for SFIA V6.

He is an ISO/IEC 20000 qualified consultant and auditor, and SFIA Accredited Consultant, specialising in implementing pragmatic business service management solutions rather than just theoretical consulting. He has considerable practical and operational experience of Service Management.

Matthew’s authoring credits include SFIA (Skills Framework for the Information Age), Service Management, Portfolio and Programme Management methodologies, white papers, books, articles and publications.

SESSION: Back to the future – thoughts on SM 2.0!

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Aileen Cater-Steel

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Professor of Information Systems, USQ

Invited speaker

Aileen Cater-Steel is a Professor of Information Systems and Chair of USQ’s Academic Board. At USQ she leads a research group INVEST – Improving the Net Value of Enterprise Systems and Technology. Her research interests include IT Service Management (ITSM), IT Standards and Governance, e-Learning systems, and IT outsourcing. In 2016 Aileen was honoured with a lifetime achievement award from itSMF. She was Lead Chief Investigator on two ITSM projects funded by the Australian Research Council. She has received a citation for outstanding contribution to student learning from the Australian Learning & Teaching Council and was awarded the ACPHIS (Australian Council of Professors and Heads of Information Systems) medal for her PhD thesis. She has published more than 100 peer-reviewed articles and co-edited five research books. Prior to her academic appointment, Aileen worked in the private sector and government organisations where her career progressed from programmer to IT Manager. She is a Fellow of the Australian Computer Society and a Graduate member of the Australian Institute of Company Directors.

SESSION: Talking about my/your/their generation panel

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Stephen Bosworth

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Platform and Delivery Lead, Service Management, CSA


Stephen Bosworth is an extremely experienced Software Project Manager and Architect. He specialises in SDLC; Project Implementations; Project Management; Team Management; Agile; Business Analysis; Documentation; Process Development; Requirements Gathering; Functional and Technical Design; and Testing and Support.

SESSION: The ultimate enterprise Service Management case study

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Darren Bourke


Service Delivery Management, Monash University


Darren Bourke is Service Delivery Manager at eSolutions, Monash University. Since 2012, he has been the Service Owner within the Education Delivery and Administration portfolio and is responsible for the end to end delivery of education services to required performance levels over their entire lifecycle. Previously, Darren was the manager of a large desktop delivery team within a large faculty as well as being a project manager for a desktop services transformation programme.

SESSION: Effective vendor management

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Shane Chagpar

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Senior IT Project Management Consultant, Kepner-Tregoe

Sponsored by Kepner-Tregoe


For over a decade, Shane has driven transformational change in Service operations with many leading fortune 500 companies. He brings deep expertise in Incident and Problem management, IT Strategy, and lean thinking. His work involves assisting organizations in developing their people and processes to support systematic thinking throughout the service operations lifecycle, allowing teams to rapidly reduce time to solve problems, improve project success rate, and deliver an outstanding customer experience. Shane holds a Master’s in Business, Entrepreneurship and Technology, a certified Six Sigma Black Belt, and holds certifications in ITIL, Cisco, CCNA, CCDA and CCNP, Microsoft MCP and MVP, Comp TIA A+, Network+.

SESSION: Masterclass: Proactive Problem Management and Incident Mapping

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Elizabeth Cleland

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Director and Principal Consultant, Agudo Consulting


Elizabeth Cleland is a director of a company where experienced professionals partner with organisations and people to drive the delivery of exceptional IT services. She is enthusiastic about improving business outcomes, change and transformation, problem solving and engaging with people across all areas. She holds certifications in ITIL Service Management, COBIT IT Governance and change management, and is a member of itSMF, ISACA and the Australian Institute of Company Directors. Her broad experience covers many aspects of organisations across many different businesses – public, private and not-for-profit, big and small, mature and evolving.

SESSION: Just how relevant is IT Service Management in today’s world?

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Beth Coleman

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KCS Consultant, Catalynk Limited

Beth Coleman has over 20 years of commercial experience in IT management, change management, product and service design and IT education. Beth has a passion for assisting service delivery teams to achieve significant service improvements through Knowledge Centered Service (KCS) and facilitation of change underpinned by the Prosci© method. Her work is highlighted by an awareness of and sensitivity to customer needs and priorities. She achieved a Master of Business Innovation and Entrepreneurship at Unitec Institute of Technology in 2005 and established Catalynk Limited. She is a Certified Prosci© Practitioner.

SESSION: Growing a knowledge centered culture; the leader as champion

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Tina Erickson

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ITS Customer Service Manager, HBF

Tina Erickson has been involved in ITSM for the past 15 years, working with both local and global organisations to embed Service Management best practises across organisational boundaries. With extensive experience in ITIL and Lean Six Sigma, she brings a pragmatic approach to those embarking on a Service Management journey.

SESSION: ITSM: How to avoid traps for new players

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Neil Faintuck

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Service Transition Manager, Bankwest

Neil Faintuck has been employed with Bankwest for over nine years, in a number of IT Service Management roles. These have included Incident, Problem, Change and currently Service Transition Manager. Neil received his ITIL Expert qualification after completing the MALC in April 2015. Originally from Canada, Neil moved to Melbourne Australia in 1994 and relocated to Perth in 2008. He is passionate about IT Service Management and am a committee member for the WA chapter of the itSMF.

SESSION: Service continuity – the stick without the carrot

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John Farrow

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Lead Agile Lean Coach, nbn Australia

John Farrow is a successful coach, mentor and leader in business and technology outcome delivery.
John has worked for the last 18 years as a Business and IT executive coach, as well as Program Director and Senior Projects Manager on major ICT and business initiatives in the financial services, insurance, logistics and warehousing, local and state government, Telco and payments sectors.
John believes strongly in paying it forward, networking in an Agile environment and helping teams and organisations leverage the benefits of a more Agile holacratic model.

SESSION: Making Lean enterprises happen

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Rinske Geerlings

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Managing Director, Business As Usual

Rinske Geerlings is an internationally known, award winning consultant, speaker and certified trainer in Business Continuity, IT Management, Disaster Recovery, Risk Management and Information Security with 20 years’ global experience. Her firm, Business As Usual, has successfully competed against the Big Four to work with prestigious clients including 9 Central Banks, BBC WorldWide, Toll, Shell, Lonely Planet, Boeing, Fuji Xerox, Fujitsu, St George Bank, NIB, Toga, ASIC, Departments of Defence/Immigration/Health/Industry/Education/Foreign Affairs, and hundreds of other mid-size and large organisations worldwide. Rinske has trained thousands of professionals (e.g. in ISO22301, ISO27001 and ISO31000) and presented in front of Conference delegates across industries and geographic locations. She built extensive hands-on experience during permanent roles in banking, and played an active role on the AllFinance Forum regarding the APRA standard for Business Continuity.

SESSION: We’ve been hacked! Now what’s the BCP?

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Peter Grant

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Peter Grant and Associates

Adjunct Professor Peter Grant focuses on transformational changes taking place in business and ICT. He has deep experience in technology enabled innovation; organisational design; strategic workforce management; management of enterprise-scale ICT; and customer excellence. Peter’s 30 year ICT career includes roles of: CIO for the State of Queensland; CIO for Queensland Health; Vice President of Consulting for Gartner; State Director for Microsoft; and founder of OZONE Systems (a technology startup company which he grew to 1200 clients worldwide).
Peter is a sought after public speaker. He works as an executive coach for many CIOs in the private and public sectors. He is also an industry mentor at the Sunshine Coast Innovation Centre where he provides pro bono advice to technology startups. Peter holds a Bachelor of Business and a Research Masters Degree in Information Systems. He holds positions of Adjunct Professor at the University of Queensland, Queensland University of Technology (QUT) and the University of the Sunshine Coast. Peter sits on several Faculty Advisory Boards at universities in Queensland and interstate and is a member of the Federal Minister’s taskforce on leadership in higher education. Peter is a Member of the Australian Institute of Company Directors and is a Fellow of the Australian Computer Society.

SESSION: Digital disruption and your career – there is some very good news

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Matthew Hooper

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Director ITSM, Ivanti


Matthew Hooper is a Digital Transformation expert, author, podcaster, blogger and twitter addict. Matt is an engaging international speaker on Agile business management, leadership, technology and customer service. His 20+ year career has taken him from help desk analyst to CIO. Matt brings practical and real-world insights for growing and sustaining business outcomes through organisational agility and customer centricity. Matt is an active member of the ITSM, DevOps and Agile communities.

SESSION: Cut the ITIL anchor, raise the ITSM sail – why fast IT organisations win!

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Kathryn Howard

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Service Management Provocateur, Visual Explanations

Kathryn Howard thrives at helping organisations develop their service delivery strategy and has 30 years’ experience providing service architecture, policy, process assessment, service improvement and change initiatives in many prominent Australian financial institutions, telecommunications providers and government agencies She has presented internationally in Australia, NZ, UK, USA and Norway. She serves on the itSMF Australia board and is prominent in ITSM social media channels She is committed to enhancing Service Management and the customer experience evolution through development and adoption of standards and frameworks.

SESSION: Your service operating model – it’s about actionable delivery

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Ben Jackson

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Business Improvement Manager, Kordia Solutions

Ben Jackson is Business Improvement Manager at Kordia Solutions and is responsible for the architecture and strategy behind Kordia’s digital transformation. Ben has wide-ranging experience and expertise, having worked for global technology vendors, consulting companies and client-side within a number of different industries. Business improvement is what gets Ben out of bed each day.

SESSION: The ultimate enterprise Service Management case study

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Malini Jayaganesh

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Vice-Chair, Business Relationship Management Institute

Malini Jayaganesh is a strategic engagement and innovation professional in the Australian public sector. With over 15 years’ experience in a variety of roles within government, higher education, and private sectors, she leverages a multi-disciplinary background to foster the Business Relationship Management capability so it can achieve its full potential as a value-centre for the organisation. She is the recipient of a highly commended Service Excellence Award for establishing a successful BRM function as a strategic enabler. Malini is an active member of the global BRM community and was recognized as having the “most impactful presentation” at BRMConnect Sydney 2016. She serves as both the Vice-Chair of the global Business Relationship Management institute as well as the ambassador for the BRM Community in Australia.

SESSION: Walk fast, walk far: building trusted partnerships

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Ian Jones

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Manager, Technology Advisory, KPMG


Ian Jones is an innovative technology adviser, improving investment in ICT services by combining proven and emerging ideas and concepts. With over 20 years of IT and organisational change experience, Ian successfully combines IT Operating Models and IT Service Management (ITSM) with concepts such as Agile, Cloud computing, DevOps, Lean and SIAM in large organisations. He has successfully led teams of various sizes in areas such as IT management consulting, Service Management, operations management and project management. Ian was awarded the itSMF Australia’s Innovation of the Year Award in 2012.

SESSION: IT process automation and its implications on IT Service Management

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Brett Moffett

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Solutions Architect, Cireson


Brett Moffett is responsible for technical customer and partner enablement for Cireson in Asia Pacific. With over 20 years of experience in a range of industries, Brett is all too aware of the many challenges with IT support and associated ITSM tools. Having held most support roles, Brett’s passion now lies in promoting the System Center platform. He has designed and implemented System Center and Cireson to customers in both Australia and globally. Joining the thought leaders in System Center Service Management and Asset Management, Brett is a frequent blogger and contributor to the Cireson Community and other online forums. He also hosts monthly Adelaide and Canberra Microsoft IT Pro Communities, as well as webcasts on technical or business process topics.

SESSION: Taking out the trash! Automating basic Service Management tasks

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Sanjeev NC

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Pre Sales ITSM Consultant, Freshservice


Sanjeev NC is a Pre Sales ITSM Consultant with Freshservice, helping organisations implement their ITSM solutions. Before Freshservice, Sanjeev led the Level 2 support team in a highly intensive service desk environment. He’s also an ITSM blogger, trainer and enthusiast focusing on user experience. Sanjeev is currently on a long term creative mission to change the way that customer support functions.

SESSION: Simple steps to a better service desk experience

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Mark O'Dwyer

Mark O

General Manager IT, Kordia


Mark O’Dywer is responsible for the IT strategy and governance; P&L management and the day-to-day operational maintenance and support of systems and technology for Kordia Solutions.

SESSION: The ultimate enterprise Service Management case study

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Dave O'Reardon

Dave O

Managing Director, Silversix

Dave O’Reardon has worked in IT for 25 years and in ITSM for half that time as both a consultant and speaker. Over recent years, he’s been awarded Best New Speaker, Best Whitepaper and Innovation of the Year by itSMF Australia, mostly for his work on measuring and improving internal customer satisfaction. Dave is the MD of Silversix, the founder of cio-pulse.com, and co-founder of projectnps.com. He doesn’t have an MBA, has never written a book or delivered a keynote, and he once even deleted an organisation’s entire finance database by accident. He does however, know a thing or two about voice-of-customer programs and how they can deliver startling results for service delivery teams.

SESSION: Putting the ‘Service’ back in Service Management

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Lisa Palma

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General Manager for Workplace and Service Management, NAB

Invited speaker

Lisa Palma is General Manager for Workplace and Service Management at NAB. Lisa is responsible for Service Management across the enterprise as well as for the delivery of workplace technology. Lisa and her team of over 100 staff are accountable for ensuring that NAB’s technology is always on for both customers and colleagues. Lisa’s career in financial services spans more than 25 years, during which time she has worked across a range of functions including Retail, Business and Corporate Banking, Markets, Product Management, Strategy, Business Development, Transformation and now Technology. Outside work, Lisa is a very active wildlife rescuer and carer. Lisa volunteers her time to rescue sick, injured or orphaned Australian native animals and also treats, houses and rehabilitates animals for eventual release back to the wild.

SESSION: Evolution from ITIL to Agile

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Jason Berryman

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Specialist, Digital Service Management, BMC Software

Jason Berryman is a Digital Service Management Specialist for BMC in Australia and New Zealand. In this role he collaborates with organisations to understand their IT and business challenges and helps them to identify ways to simplify IT in order to reduce cost and risk and improve the customer experience.
Jason has more than 20 years’ experience in IT operations and service management having held roles in architecture, deployment, service delivery and end user experience management in a number of organisations in Australia and the UK. Prior to joining BMC, he was a principal architect for services outsourcing with DELL.

Jason is ITIL v3 Certified.

SESSION: Machine learning and analytic approaches to proactive Problem Management

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Harold Petersen

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Harold Petersen is a management consultant with over 25 years’ experience, specialising in areas of Digital Strategy, DevOps, SIAM, ITSM, ICT Governance, Information Security Governance and project, programme and portfolio management. He has lived and worked in the Asia Pacific, Australia, New Zealand, Europe and Africa. Recent roles include: Digital Transformation Assurance, DevOps training and Simulation (Gamingworks ‘Phoenix Project’), DevOps assessment and implementation, SIAM design and transformation planning, ITSM transformations, Portfolio Management implementation and project/programme assurance/health checks. Harold holds the ITIL Master certificate and has been a DevOps, ITIL, COBIT, MSP, P3O and PRINCE2 accredited trainer and implementer since 1994. He was itSMF Australia and itSMF Singapore’s national council member and itSMFI-IEB director, and is a regular speaker at itSMF, PMI and ISACA. Harold is married, has two daughters and lives in Canberra.

SESSION: DevOps, Agile and ITIL just don’t work together – or do they?

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Eileen Phu

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Director Service Management, NSW Department of Education

Eileen Phu has over 20 years’ IT experience including 10 years within the Service Management field. During her career she has implemented a number of Service Management Offices/teams and rolled out numerous ITIL processes across organisations both within the private and public sector.

SESSION: Getting to the root cause

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Neil Pinkerton

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Director of Service Transition, Commonwealth Department

Neil Pinkerton is the newly appointed Director of Service Transition within a large government department and has responsibilities for the leadership, guidance and management of operational activities and outcomes necessary to ensure the successful transition of new or enhanced ICT Services. Neil can cite many stories over 35 years’ experience across a large span of ICT domains, including development, training, consulting, project management, leadership and management. Neil has held many roles in large and small organisations from Digital Equipment Corporation, IBM, Microsoft, Bankwest, and Commonwealth agencies, through to running several small ICT companies. He has several degrees, three children, and started his formal ITIL certification journey in 1999.

SESSION: SIAM: let’s nail jelly to a tree

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Murali Ramakrishnan

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Senior Continuous Improvement Officer, Queensland Rail

Murali Ramakrishnan is an experienced Process Improvement professional with over 15 years of consulting experience. In his career, Murali has consulted many iconic organisations in telecommunications, financial services, government, higher education, utilities and public transport. Murali draws inspiration from industry best practices and frameworks to implement a pragmatic, sustainable process framework that is best suited for a client organisation. Murali has authored a peer-reviewed book chapter, given talks in various conferences including Gartner Symposium and itSMF. Murali holds a Masters degree and MBA.

SESSION: Changing role of CSI: a blueprint for business innovation management

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Girish Ramkrishnani

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Director and Principal Consultant, Serviceline Solutions

Girish Ramkrishnani is a passionate Service Management professional with over 14 years’ experience in the IT industry. He currently runs his own Service Management consulting company and services major organisations across Australia. Being an ITIL master and PRINCE2 qualified, Girish understands how to resolve complex business problems by providing innovate and quality solutions. Girish has the ability to understand business requirements keeping the customer experience in mind and translate them to technical staff enabling organisations to deliver high value outcomes.

SESSION: DevOps, Agile and ITIL just don’t work together – or do they?

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Karl Rohde

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IT Manager, Consultant and Speaker at WorkLikeAnArtist.com


Karl Rohde is a strategic people focused IT Manager with 20 years’ enterprise experience in Infrastructure, Operations and Service Delivery. Karl has excelled in in various industry sectors including retail, publishing and finance in Africa, Europe and now Australia. Karl is a conceptual person, intent on making IT more humanistic with a keen eye for demystifying technology and making it meaningful for business leaders. A certified business coach and blogger, he is passionate about personal leadership, helping teams thrive, shaping workplace culture and approaching entrepreneurship through management to deal with the digital age.

SESSION: How Agile principles radically transformed our team culture

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Simon Roller

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Director and Principal Consultant, BSMimpact

Simon Roller is a Director of BSMimpact, a global consultancy organisation specialising in making frameworks work. He is a SFIA accredited consultant and trainer, and is a member of the SFIA Council. He is also part of the EXIN SIAM Expert Professional Group, responsible for creating and Quality Assurance of SIAM Foundation Questions. Simon is an accomplished speaker, author and presenter. He has written a number of white papers on SFIA, IT Service Management, Security and IT Consolidation, as well as speaking at many external events.

SESSION: Maximising value and building trust in your digital supply chain

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Brad Schimmel

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Principal Consultant, Tingle Tree Group

A senior IT consultant and practitioner with over 15 years’ experience, Brad Schimmel focusses on developing long-term business relationships, understanding client’s needs and providing pragmatic outcomes with lasting value. A Service Management and service improvement specialist, Brad has a proven ability to engage internal teams and suppliers to deliver required outcomes. A serving member of the itSMF Committee in Victoria, Brad leads the Forum’s Special Interest Groups (SIGs) and meetups in Victoria.
Since 2010, he has led dozens of SIGs in Melbourne where he has presented case studies and new practical applications of Service Management and service improvement ideas. Brad has also had multiple articles and case studies published in the itSMF Bulletin since 2014.

SESSION: Service Management MVP

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Rebecca Scott

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Manager, Service Transition, Bankwest

Rebecca Scott currently leads the Service Transition team at Bankwest. This team is part of the larger Service Management team, recognised within the CBA Group as a centre of excellence in ITSM processes. Rebecca’s history includes working in both Australia and the UK in various Training and IT Service Management roles. Rebecca has been with Bankwest for over 8 years in Service Management roles, initially with a focus on Problem Management and now leading the IT Service Continuity, Change Management, Software and Configuration Management, Production Acceptance and Service Management Technologies teams. She is a people-focused leader and passionate about diversity and inclusion and how it can contribute to the success of an organisation.

SESSION: Embracing diversity

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Jaspreet Singh

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ITSM Solutions Architect, Unisys

Jaspreet Singh has more than 15 years’ hands-on experience in IT solution architecture across a range of technical, management and architect roles within a managed services environment including infrastructure, Cloud offerings, ITSM and ITIL domains. Prior to joining Unisys he worked for Hewlett-Packard and Telstra. He has also lectured on Computing and Information Technology at the Swinburne University of Technology in Melbourne.

SESSION: IT Service Management – responding to the digital workforce

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Stuart Smith

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Manager, Service Management Practice, Transurban

Stuart Smith is a technology professional with over 20 years’ experience in applications support and Service Management and is accountable for establishing and leading the Service Management practice for a multi national, top 20 ASX company. Stuart has extensive experience in building Service Management practices from the ground up and recently implemented a new SAAS Service Management tool.

SESSION: Wow, a configuration management program that worked the first time!

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Jonathan Swift

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Head of product, programs and operations, Whispir

Jonathan Swift is head of product, programs and operations at Whispir, responsible for driving innovation, leading operational activities, and overseeing the development of new offerings. With 20 years in the technology industry and a zeal for product management, Jonathan takes ideas and concepts to execution, creating products that put the user front of mind for great user experience. Jonathan’s career spans multiple startups and mid-size organisations all the way to large enterprises. Jonathan has been a keynote speaker and session presenter at corporate conferences and industry events in Australia, The US, Thailand, India, Malaysia and The UAE.

SESSION: From colo to cloud: how we took the leap and stayed compliant

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Michi Tyson

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Chief idea generator, agile attitude

Michi Tyson is a business agility coach, learning and change facilitator with a background in project, program and portfolio management. With almost a decade of business transformation experience in Europe and Australia, Michi is passionate about taking Agile beyond IT and combining it with lean management, design thinking and behavioural sciences to help leaders and their teams in becoming leaner, meaner and more competitive while creating a culture open to learning and ongoing improvement.
As part of her role, Michi runs regular public training sessions, advanced workshops, meetups and speaks at appropriate interest groups on topics in the areas of Agile, lean management, team building and coaching.

SESSION: Work like a googler, lead like a marine – creating high performing teams

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