The Service Management Conference uses a community-driven approach to produce a balanced, comprehensive and topical program each year. With a firm focus on quality over quantity, we work hard to address the changing needs and interests of the greater ITSM community.
Speaker proposals are accepted through a custom-built, open and anonymous submission system. A volunteer reviewing team of ITSM practitioners from around the country and internationally kindly help to give feedback, shortlist and rate the submissions to help create a truly outstanding Conference program.
Once the stream chairs have submitted their shortlists from their respective streams, the Conference Committee meets to review the shortlists, remove any duplicates, balance topics and ensure no single constituency is over- or under-represented on the program.
Approximately 25-30 submissions are invited to be part of the final conference program.