Akshay Anand | Product Ambassador, ITSM, AXELOS Global Best Practice
Axelos Announcement

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Rodney Haywood | Head of Architecture, Amazon Web Services
Doing service management at Amazon speed and scale. Preparing to catch the wave

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David Conroy | Manager – IT Customer Experience, SA Power Networks
Leading cultural change through pop culture

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Karen Ferris | Director, Macanta Consulting
Why people change has to be everyone’s business – Game on!

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Duncan Troup | Design Thinker, Tingle Tree Group
3 ways to supercharge service

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Rocky Heckman | Technology Surfer – Public Speaker – Visionary
Effective communications

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David O’Reardon | CEO, Silversix
Performance reviews suck. What to do instead

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Adam Murray | Agile Transformation Lead, Dimension Data
Navigating the pitfalls of people change whilst transitioning to agile at scale

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Akshay Anand | Product Ambassador, ITSM, AXELOS Global Best Practice
Making sense of ITSM with cynefin

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Dave Favelle | CEO, ValueFlow
DevOps, ITSM and agile: finding the balance

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Simon Dorst | Manager, Service Management Services, Kinetic IT
Michelle Major-Goldsmith | Manager, Service Management Capability, Kinetic IT
VeriSM™ – the new kid in town!

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Shane Chagpar | Global Technical Lead, Kepner-Tregoe
Rain, rain, go away – how problem management must adapt in a world of integrated cloud services

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Chris Fowles | Principal Consultant, Vibrato
Maintaining situational awareness in the modern operations control tower

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John Karabin | National Director Cybersecurity, Dimension Data
Cybersecurity – The evolution of an industry and the importance of human behaviour

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Rinske Geerlings | MD and Principal Consultant, Business As Usual
“Back to pen and paper” – How to test your readiness for a cyber-attack

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Gary Percival | Senior Consultant, SM4ALL Services
Enterprise, the next generation

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Carmen Nunez | Customer Success Manager, Haventec
Startup to scale up: Becoming PCI compliant

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Peter McKenzie | Principal Consultant, Sintegral
Power-up your team for service management

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Christine McNamara | Managing Director, Optimus Australia
People, culture and data

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Kerrie Campbell | CIO, Flinders University
Transforming Flinders University

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David Rogasch | Kepner-Tregoe
Ishita Terry | Kepner-Tregoe

Got a wicked problem? Need to move quickly and fix things? Experience KT bootcamp – for solvers of the future

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Peter Gates | Director – Advisory, KPMG
A pragmatists guide to the human factors of change

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Ralph Gray | Principal, Golden Pelican IT Consulting
Get fit for major incidents

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Brett Moffett | Solutions Architect, Cireson
Building an end-user self-service catalog

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Michael Hall | Problem Management Expert, Real-World IT
Problem management — Easy to do, hard to start

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Harold Petersen | Practice Director and Principal Consultant, Servicevalue Pty Ltd
Digital strategy underpinned by ITSM

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Lawrie Kirk | Business Development Manager, Australia and New Zealand, APMG International
Making all your people your cyber heroes: the challenges and the opportunities
Audio recording available upon request

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Bradley Busch | Chairman, itSMF
Robot magic – hacking and defending learning machines

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Scott Handsaker | CEO, CyRise
Cyber Security Innovation Session

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Greg Baker | CTO, Daisee
What happens when you apply AI techniques to service management?

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Rob England | IT management consultant, trainer, and commentator
Ralph Gray | Principal, Golden Pelican IT Consulting
David O’Reardon | CEO, Silversix
Duncan Troup | Design Thinker, Tingle Tree Group
Adam Seeber | ACT State Lead, ValueFlow
Cherry Vu | CEO, Teal Unicorn

Ignite session

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