Presentations

Akshay Anand | Product Ambassador, ITSM, AXELOS Global Best Practice
Axelos Announcement

Rodney Haywood | Head of Architecture, Amazon Web Services
Doing service management at Amazon speed and scale. Preparing to catch the wave

David Conroy | Manager – IT Customer Experience, SA Power Networks
Leading cultural change through pop culture

Karen Ferris | Director, Macanta Consulting
Why people change has to be everyone’s business – Game on!

Duncan Troup | Design Thinker, Tingle Tree Group
3 ways to supercharge service

Rocky Heckman | Technology Surfer – Public Speaker – Visionary
Effective communications

David O’Reardon | CEO, Silversix
Performance reviews suck. What to do instead

Adam Murray | Agile Transformation Lead, Dimension Data
Navigating the pitfalls of people change whilst transitioning to agile at scale

Akshay Anand | Product Ambassador, ITSM, AXELOS Global Best Practice
Making sense of ITSM with cynefin

Dave Favelle | CEO, ValueFlow
DevOps, ITSM and agile: finding the balance

Simon Dorst | Manager, Service Management Services, Kinetic IT
Michelle Major-Goldsmith | Manager, Service Management Capability, Kinetic IT
VeriSM™ – the new kid in town!

Shane Chagpar | Global Technical Lead, Kepner-Tregoe
Rain, rain, go away – how problem management must adapt in a world of integrated cloud services

Chris Fowles | Principal Consultant, Vibrato
Maintaining situational awareness in the modern operations control tower

John Karabin | National Director Cybersecurity, Dimension Data
Cybersecurity – The evolution of an industry and the importance of human behaviour

Rinske Geerlings | MD and Principal Consultant, Business As Usual
“Back to pen and paper” – How to test your readiness for a cyber-attack

Gary Percival | Senior Consultant, SM4ALL Services
Enterprise, the next generation

Carmen Nunez | Customer Success Manager, Haventec
Startup to scale up: Becoming PCI compliant

Peter McKenzie | Principal Consultant, Sintegral
Power-up your team for service management

Christine McNamara | Managing Director, Optimus Australia
People, culture and data

Kerrie Campbell | CIO, Flinders University
Transforming Flinders University

David Rogasch | Kepner-Tregoe
Ishita Terry | Kepner-Tregoe
Got a wicked problem? Need to move quickly and fix things? Experience KT bootcamp – for solvers of the future

Peter Gates | Director – Advisory, KPMG
A pragmatists guide to the human factors of change

Ralph Gray | Principal, Golden Pelican IT Consulting
Get fit for major incidents

Brett Moffett | Solutions Architect, Cireson
Building an end-user self-service catalog

Michael Hall | Problem Management Expert, Real-World IT
Problem management — Easy to do, hard to start

Harold Petersen | Practice Director and Principal Consultant, Servicevalue Pty Ltd
Digital strategy underpinned by ITSM

Lawrie Kirk | Business Development Manager, Australia and New Zealand, APMG International
Making all your people your cyber heroes: the challenges and the opportunities
Audio recording available upon request

Bradley Busch | Chairman, itSMF
Robot magic – hacking and defending learning machines

Scott Handsaker | CEO, CyRise
Cyber Security Innovation Session

Greg Baker | CTO, Daisee
What happens when you apply AI techniques to service management?

Rob England | IT management consultant, trainer, and commentator
Ralph Gray | Principal, Golden Pelican IT Consulting
David O’Reardon | CEO, Silversix
Duncan Troup | Design Thinker, Tingle Tree Group
Adam Seeber | ACT State Lead, ValueFlow
Cherry Vu | CEO, Teal Unicorn
Ignite session