The keynote and invited speakers at the Service Management 2019 Conference are some of the most highly regarded influencers in their respective areas of expertise. They will join us from across the country to inform, inspire and energise attendees with their knowledge and insights.


Future Crunch

Dr Angus Hervey and Tane Hunter

Incredible things are happening on our planet. Diseases are being eradicated, millions are being lifted out of poverty, billions of people are gaining access to the greatest information resource humanity has ever known. We can use open source code to print prosthetic limbs, we can cut and paste our DNA, and we’re taking bold new steps into space.

Dr Angus Hervey and Tane Hunter are the dynamic duo better known as Future Crunch. They deliver mind-blowing presentations to generate optimism and shift perceptions to create new and better ways of doing things in the 21st of century.

Future Crunch believes that disruptive technologies are bringing about a world that is more peaceful, transparent and abundant. They are determined to share a narrative that breaks through negatives perspectives regarding the state of the world as we know it. They seek to engage humanity with hope, optimism and positively driven purpose.

Future Crunch are a collective library of innovative brains. The team combine expertise in economics, coding, politics and data analytics with design, art and music. Each Future Crunch experience is a rich fusion of customised research designed to ‘crunch’ your particular industry’s future. They provide unexpected perspectives on what the future looks like.

Future Crunch are disruptive in their optimism. They cut through the dominant discourse of a planet destined to destruct, and give us all the inspiration to activate purpose and be a part of a movement that stands for collective hope about the future. They invite audiences to become curious about the miraculous advancements occurring for humanity today.

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Rob Edwards

Rob Edwards, has a Bachelor of Science with majors in Anatomy & Physiology.

He has been a company director for 20 years in the health and well-being industry where he designed and delivered staff development programs for hundreds organizations.

Prior to that he worked for five years in a cardiac rehabilitation program where he wrote the internationally distributed book “Better Blood Pressure”.

He has diverse experience working with people at all levels of business, cardiac patients, young offenders, elite athletes and remote island communities.

Rob founded Its Time Foundation that installs solar power in remote Pacific island schools so, those kids can have a modern education.  He also founded the Plastic Free Oceans platform.

Rob’s focus is simply to encourage people to take a brief time out in their busy lives to consider their most important asset – themselves.  And to get you thinking about sustainable actions that you can do so you have a long and high quality life.

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Kellie King

Kellie is a global leader working in Hong Kong and the Unites States delivering strategic business solutions to organisations.  This is achieved through a unique mix of transformational, technical, process. change management and technology leadership capabilities delivered in multinational organisations.

Kellie has pioneered Robotic Process Automation and Artificial Intelligence initiatives and is a trusted advisor in the changes happening and impacts on companies.

Her background in Lean Six Sigma and Agile skills to optimise business processes through “systems thinking” and her many years leading technology transformations has her now leading the charge on the 4th Industrial Revolution.

Kellie has a Bachelor of Science degree from Florida, USA and is a Six Sigma Master Black Belt and Lean Consultant.

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