Thank you for your interest in being a Service Management Conference reviewer! The Conference reviewing team contribute greatly to the success of the Conference program by reviewing, shortlisting and supporting speaker submissions.

The Submission System

We receive over a hundred proposals into the anonymous submission system each year. Reviewers read and supply feedback on proposals in their respective streams and then work together in teams to produce shortlists. Less than half of the proposals are shortlisted from which approximately 30 talks are chosen for the final program.

Every speaker at the Service Management Conference (bar the keynotes and invited speakers) are required to tender their proposal anonymously.

Roles and Responsibilities of a Reviewer

  • Be available for an initial meeting with the stream chair and other reviewers to discuss the review process and timelines

  • Complete a review of each submission in your stream including providing feedback to the submitting author ensuring that authors have enough time to make any necessary changes prior to the submission closing date

  • Participate in the ongoing discussion among other reviewers regarding the submissions received

  • Be available for the final meeting to confirm the top 5 submissions for the stream that will be presented to the Organising Committee for final consideration in the program

Eligibility and How to Apply

Stream reviewers must be a current financial member of the itSMF Australia. If you are unsure of your current membership status please contact the National Office on 03 9879 5466 or email

Applications for stream reviewers are now open and will close on Wednesday 13 March 2019. To apply please email the Conference Secretariat on with your stream preference and a short covering statement outlining your suitability to participate as a reviewer. Reviewers will be notified in late March.

To view the full list of conference streams click here.

Reviewer Compensation

Aside from being a part of a wonderful, generous and welcoming community – complimentary registration will be provided to reviewers who meet the roles and responsibilities outlined above.

Key dates:

  • Reviewers meet to develop reviewing criteria and inform streams. Reviewers are allocated to streams: March 2019
  • Reviewing criteria finalised and submission commenting begins: March 2019
  • Submissions close. Reviews remain open: 12 April 2019
  • Shortlisting meetings commence for each stream: Week beginning 29 April 2019
  • Shortlists due: 10 May 2019
  • Final program meeting – Conference Committee meets to review shortlists, remove double ups and lift a balanced program of 30-40 talks: Last week of May 2019
  • Early bird prices end and speakers and topics go live: Week beginning 17 June 2019
  • Service Management 2019 Conference: 20-21 August 2019
  • The busiest period for reviewers is March to the end of May 2019
  • Submissions usually start quite slowly and then build up to a deluge in the last few weeks – so it’s advisable to stay on top of things from the beginning!


Please do! Those who submit to their own stream are to abstain from reviewing their own proposals. You may also choose to abstain from reviewing a proposal that is a conflict of interest to you (e.g., your partner or colleague) or for any other reason you feel will affect your ability to remain impartial

The stream chair will organise an initial meeting with the review team and will confirm the best form of ongoing communication. Stream chairs are encouraged to schedule ongoing teleconferences with their respective teams, particularly towards the end of the reviewing period.

Submissions should not exceed 500 words. If you find a proposal too brief, you can ask the submitter in a comment to expand on their submission.

Proposals from vendors will come through the system but will be anonymous and of course reviewed against the same criteria as all the other proposals. Vendors are able to pay to sponsor a talk/product demo at the Conference – these will be marked as such.

Reviewers are asked to flag any breaks in anonymity that they come across in proposals or comments from submitters via email.

This may not be readily apparent as the system hides speaker information. This information will be available at the shortlist stage.

Suggest to the submitter by writing them a comment to move their proposal and please also notify us in an email. If you don’t feel comfortable telling the submitter directly, please let us know and we can facilitate the swap.

You may add as many text reviews as you like, to communicate with your fellow reviewers. Please hold off from inputting your final rating however, until submitters have had a chance to respond to feedback (12 April 2019).

Speaker supporters will be appointed to review and guide presenters as well as help ensure speakers align with their initial proposals.

In past years we received over 100 proposals with some streams receiving more than others. This year we expect to see even more!

On average, reviewers should contribute 20+ hours of their time across the reviewing period. However, if the workload becomes too heavy for any particular stream we can reallocate reviewers to alleviate this.

Each stream should create a shortlist based on the quality of the proposals, whether it be 2 or 20.

Please reach out to either the conference secretariat on  or contact your stream chair if you have questions or concerns – we are here to help you!

Submitters can provide information if their proposal is best suitable for a beginner, intermediate or expert audience, but it is not compulsory. You will be able to use this information when creating the shortlist, if the stream decides to, to check we have enough breadth and depth.
This is up to each stream to decide.

Complimentary registration will be provided to reviewers who meet the roles and responsibilities outlined above. Your contribution to the conference as a reviewer is invaluable and will also be recognised on the 2019 Service Management Conference website.