Aprill Allen - National Events Director

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Aprill Allen is a knowledge management and IT marketing advisor. Her 14 years’ experience in IT support fuelled her passion for bringing better knowledge management practices to IT teams, everywhere. Globally recognised as the Knowledge Bird, she has presented her award-winning white paper A Simple Guide to Creating a Knowledge Base to conferences internationally, and her writing can be seen at the ITSM Review and on the Zendesk blog. Aprill joined the itSMF Australia board in 2015 and is the current National Events Director.

Bradley Busch - Chair, itSMF Australia

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Bradley has been involved with the itSMFA since 2002 and has contributed to the NSW Committee as a committee member, Special Interest Group co-ordinator, and State Branch Chair. Brad has been an active member of the Australian Board since 2010 and became the Chairman in 2016. He is a regular attendee and presenter at Branch Seminars and the itSMF National Conference in Australia. When ITIL V3 was released in 2006, Bradley was one of the industry reviewers of the Service Operation book.

Over the past 18 years Bradley has built a career as a Service Management professional and is currently working in a Governance, Risk and Compliance role for an Australian Financial institution.

Brian Jennings - Director, itSMF Australia

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Brian Jennings has been an active member of itSMF Australia since 2000. He has rejoined the Board after an absence of 8 years, during which period he has continued to attend Forum events and now looks forward to again playing a more active role.

Brian brings a depth of experience to the Board, not only in IT service management but also in the management of the Forum and its activities, both nationally and internationally. His main objective now is to assist in the promotion of new ITSM associated methodologies and frameworks and the ISO/IEC 20000 (ITSM) standard to keep members up to date in these areas – as well as the continual improvement of member services.

Brian has worked in the IT industry for over 30 years and has extensive practical experience in IT Service Management, business analysis, business continuity and project management. He is a strategist, planner and solutions implementer with wide-ranging experience in management and technical roles in Business and Information Technology. He is results driven and has a solid record of successful achievement in a variety of assignments requiring detailed planning, sound leadership, objectivity, resourcefulness and resilience in the face of business and technical challenges.

Brian is a Certified ITIL V3 Expert and ISO/IEC 20000 Consultant and holds a Master of Arts degree from the University of Cambridge, majoring in electronics engineering. He is a past Member of the Australian and the British Institute of Management. Brian now lives with his family in sunny Noosaville.

Alan Hollensen - CEO, itSMF Australia

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Alan Hollensen joined itSMFA after a long career in the NFP arena and brings a specialised skill set to the job. His tremendous experience in marketing, PR and publications enhances itSMFA’s offering across these important areas

Janet Holling - VIC Deputy State Branch Chair, itSMF Australia

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Janet Holling is a service and customer focused professional and Service Management practitioner with over twenty years’ experience across public, private and consulting organisations.

She gets her kicks leading effective teams, driving operational improvements and delighting customers and currently works in the role of Senior Manager, Service Management Office for TAC/Worksafe.

Janet is the Deputy Chair of the itSMFA Victorian Branch, a committee member for five years.

Carolyn Keegan - ACT State Branch Chair, itSMF Australia

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As an ICT Manager within government and a consultant to government, Carolyn has been fortunate to experience ITSM implementations from both the Customer and Supplier side. She has experienced peaks of dynamic and focussed, and troughs of lacklustre and confused, ITSM implementations and transitions. She applies this rollercoaster of experience to her current contract role as an ITSM Scrum Master and Case Manager for the Defence ITSM Transformation Project, which is driving best-practice and agile ITSM in one of Australia’s largest employers.

As the current itSMF ACT Chairperson, Carolyn is in her 10th year as a long standing committee member of the itSMF ACT Committee Branch. She has 20 years’ experience within ICT, with many varied and unique career experiences borne from following her husband’s military career prior to settling in Canberra 12 years ago.

On a personal note Carolyn has a degree in Business Management and is happily married with two teenage children. The role of ACT Chairperson allows her to combine her dual passions of ITSM and being a proud Canberran.

Peter Tonkin - VIC State Branch Chair, itSMF Australia

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Peter Tonkin is GM Infrastructure Services at CenITex, the Victorian Government Information and Communications Technology (ICT) shared services agency. Peter has over 25 years ICT experience across private and public sectors in a variety of senior consulting and management roles.

Peter is a qualified ITIL Expert with achievements that include leading organisational change for a large Victorian department’s operations group, resulting in an independent CMMI assessment rating of 3+ for all operations processes in 15 months. The department received a Global Innovation Award from Computer Associates for the Service Management program.

SlatteryIT

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itSMFA was joined by technology events specialists SlatteryIT in 2015, who are managing the conference in close consultation with itSMF Australia.

SlatteryIT is passionate about the intersection between innovation, technology, and business. They provide marketing and event management services for clients in the Australian technology space and also create and manage their own events, like the Agile Australia conference and Tech23. Find out more here