Why Should I Speak at Service Management 2019?

Now in its 22nd year, the reputation of itSMF Australia’s Annual Service Management Conference precedes it as one of the premier events on an ITSM practitioner’s calendar.

Submitting a proposal to speak at Service Management 2019 is a chance to share your experience and expertise with a captive audience – expanding your network and helping your peers in the process!

Speakers at Service Management share their trials, tribulations and triumphs with approximately 400 engaged members of the ITSM community hailing from across the country and beyond.

This year, the Conference is centred around the theme of We Design the Future. If you have an interesting case study, a new perspective on tried and true methods, or an up-and-coming framework you can’t wait to share – we’d love to hear from you!

Career development

  • Meet 400 like-minded peers!
  • Share your story and contribute to the ITSM community
  • Join an illustrious list of past Service Management Conference presenters.

Please read the information on this page carefully before submitting a proposal.

Submitting a proposal

Each year about 100 proposals are submitted via an open anonymous submission system, from which around 30 proposals are chosen to be part of the final program.

  • Submitters (and their replies to comments) remain anonymous to all
  • Any identifying information (your contact details, job title, company, referees, website etc) is invisible to reviewers
  • If you want to put your company name in the submission title, please use ‘X’ as a placeholder (e.g ‘How we used Kanban to change the culture at X’)
  • Once a submission has reached the shortlisting stage the author’s identity is revealed to the Conference Committee, who then balance the final program and ensure only one submission per person is accepted.

What are the key dates and deadlines?

Week beginning Monday 13 February 2017 Submissions open
Friday 12 May 2017 SUBMISSIONS CLOSE. Reviews remain open for reviewers and submitters
Last week of May 2017 Shortlisting meetings commence for each stream
Wednesday 31 May 2017 Shortlists due
First week of June 2017 Final program meeting
Week beginning June 20 2017 Full program announced (full schedule) and earlybird closes
Wednesday 23- Thursday 24 August 17 Service Management Conference

How do sessions work at Service Management?

Submitted talk 

Speakers will have a total of 50 minutes to present their session. This includes an introduction and thank you by the MC and any Q&A. Presentation rooms are set up theatre-style and audiences range from 50-200.

Sponsored talk

Please note that it is possible for sponsors to purchase presentation spots, which are labelled as such on the program.

Submission Guidelines and Tips

You can log into the submissions area with your existing Service Management account, or create a new one. Once logged in please update your information and add your phone number in case we need to contact you.

  • Please limit yourself to a total of three submissions. This includes submissions where you are the second speaker or ‘co-presenter’.
  • You will need to classify your submission into one of the streams.
  • Use the structure and mechanics sections in the submission system to explain how you plan on using your 50 minutes.
  • Make it clear that you know who is your primary audience.
  • Have clear takeaways and learning outcomes.
  • Case studies and real-world examples are always well-received.
  • Originality is favoured. If you have presented this talk before we suggest you change your angle.
  • Respond to feedback – your comments will appear as ‘Author’. Submissions received early have been favoured in the past, which suggests that feedback helps to improve your chances of acceptance!
  • Remember it is entirely up to you if you take on the feedback but remember that any changes you wish to make must be updated in the submission itself, NOT in the comments.

You can view an example of a successful past submission here.

How are speakers acknowledged?

The Service Management 2017 Conference introduces all that attend to a warm and welcoming community of people who are committed to sharing knowledge.

Service Management gives speakers opportunities to promote their message as part of the Conference – with invitations to guest post on the Service Management blog, social media and more.

We are committed to providing recognition to Service Management speakers, as they make the Conference what it is! All those who speak at the Conference receive a complimentary registration to attend Service Management 2017, and are thanked with an exclusive speaker breakfast.

Speakers also receive a special discount code for their colleagues, clients and network to attend Service Management 2017.