Service Management Innovation of the Year
The Service Management Innovation of the Year will be awarded to the Service Management team that can demonstrate the successful completion during the past year of a challenging Service Management project that has markedly improved the value, efficiency and effectiveness of the organisation’s IT services and which has resulted in significant business benefits.
Up to 3 separate Innovation of the Year awards will be offered for significant achievements in the areas of:
Business Impact – delivered by implementing or improving IT Services using Service Management practices
Complementary Practices – enhancing the value of IT Services delivered by integrating Service Management practices with complementary practices such as Agile, DevOps, Organisational Change, Project & Program Management etc.
Business Services – using Service Management practices to build and run improved business services outside the IT domain.