The 25th itSMF National Service Management Conference

Pullman on the Park - East Melbourne

21st & 22nd August 2024

Welcome to Service Management 2024

A very warm welcome to the 25th annual Service Management conference in Melbourne in August 2024.

This year, to shape our program, we have looked to our itSMF members and 2023 conference attendees to tell us what our service management community is curious about and the content they would like to see delivered by their industry peers at Service Management 2024. We encourage everyone to use the suggestions as a guide, not a rule, when considering speaking submissions. We also encourage you to prepare and submit your submissions early so we can create the program and share it with you as soon as possible.

Another valuable feedback loop we received is the value in the networking opportunities that are gained from attending conference, so again in 2024 we are creating space in the program to connect with each other.

Three refreshment breaks during each of the two conference days, welcoming, end of day and farewell get togethers, and of course the annual itSMF Australia Industry Awards Gala Dinner on Tuesday August 21 being held at the iconic Melbourne Cricket Ground (MCG). In case you are wanting to get your Gala Dinner outfit together – this year we are theming the event, Silver, to recognise and celebrate our 25th conference.

We look forward to welcoming you at Service Management 2024 in Melbourne, this August.

itSMF Australia

In its 25th year the annual itSMF Service Management conference is back in Melbourne in 2024. Attracting speakers and delegates from across Australia and internationally, Service Management 2024 will see hundreds of industry professionals gathered at Pullman Melbourne on the Park. Established as Australia’s leading Service Management event for learning and networking, this conference is where innovation sparks and new relationships are forged across the industry and beyond.

With the Melbourne Cricket Ground (MCG) only a stones throw away as the gala dinner venue this years conference is set to be like no other.


REGISTRATION OPEN

Sponsorship and Exhibition

There are several opportunities for organisational branding and recognition both in the lead up to and during the Conference. Please see the prospectus for more information and contact Alison Tucker alison.tucker@itsmf.org.au if you are interested in sponsoring or exhibiting at Service Management 2024.

Thank you to our Sponsors