Karen Ferris | Macanta Consulting
Unleash the resiliator within
Alan Carnegie & Kenny Little | Alemba
Can IT deleiver the ‘1 click’ customer experience?
Christine McNamara | BMC
Operationalising AI, the new Service Management paradigm
Tristan Boot | Service Management Consultant
Got Skills?- The secret sauce of relationship management
Rob Edwards | It’s Time Foundation
Live Well- It’s all about you
Duncan Troup | The Tingle Tree Group
Service Management- A futurists perspective
Brett Moffett | Cireson
Categorisation – How to avoid death by committee
Michelle Major- Goldsmith | Kinetic IT
The magical management mesh ‘unwrapped and applied’
Harold Petersen | Management consultant
DevOps: quicker, better, cheaper… but not without people and culture
Sumit Jha | Larsen & Toubro Infotech
Drive Business service & customer experience tranformation
Paul Collins | SkillsTx
The importance of Employee Experience (EX) in a data economy
Brett Moffett | Cireson
Tools to turn your support team in to case-closing Ninjas!
Brad Schimmel | Dialog Information Technology
Dev in Ops – we may be small…
Daniel Zmood | System Pioneers
Why is the Service Desk failing to deliver
Kellie King | Lean Automation
Rethinking the nature of work in the 4th industrial revolution
Katrina Macdermid | KayJayEm Services
Can ITIL move out from IT?- It’s not a question, it’s a must!
Ralph Gray | IT Management Consultant
Your auditor- your best friend
Ben Bassos | Pipefish
Game of Knowns- techniques to give your agile team the edge in their delivery battles
Darren Bourke & Steve Mitchell | e-solutions, Monash University
How a CMDB can improve service delivery
Katrina Baxter | Kinetic IT
The future of the 24/7 IT Service Desk
Rinske Geerlings | Business as Usual
“Will you survive beyond 2020?” Low-cost tips to enhance you BCP whether for IT or organisation-wide.
Shane Chagpar | Kapner Tregoe
“Be Our Guest” What lessons you can adopt from the happiest place on earth to supercharge your customer experience
Rose Dyson | DDLS
What is ITIL 4?
Simon Dorst | Kinetic IT
Made for SIAM- an example for a SIAM model
John Williams | IBM Services
Operational resilience in remote IT Service Delivery
Daniel Spada | Enterprise Service Management Consultant
Destroy the business process paper pathway- Realising the benefits beyond IT