Karen Ferris | Macanta Consulting

Unleash the resiliator within

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Alan Carnegie & Kenny Little Alemba

Can IT deleiver the ‘1 click’ customer experience?

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Christine McNamara | BMC

Operationalising AI, the new Service Management paradigm

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Tristan Boot Service Management Consultant 

Got Skills?- The secret sauce of relationship management 

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Rob Edwards | It’s Time Foundation

Live Well- It’s all about you

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Duncan Troup | The Tingle Tree Group

Service Management- A futurists perspective

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Brett Moffett | Cireson

Categorisation – How to avoid death by committee

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Michelle Major- Goldsmith Kinetic IT

The magical management mesh ‘unwrapped and applied’

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Harold Petersen | Management consultant 

DevOps: quicker, better, cheaper… but not without people and culture

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Sumit Jha | Larsen & Toubro Infotech

Drive Business service & customer experience tranformation

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Paul Collins | SkillsTx

The importance of Employee Experience (EX) in a data economy

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Brett Moffett | Cireson

Tools to turn your support team in to case-closing Ninjas!

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Brad Schimmel | Dialog Information Technology

Dev in Ops – we may be small…

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Daniel Zmood | System Pioneers 

Why is the Service Desk  failing to deliver

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Kellie King | Lean Automation

Rethinking the nature of work in the 4th industrial revolution

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Katrina Macdermid | KayJayEm Services

Can ITIL move out from IT?- It’s not a question, it’s a must!

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Ralph Gray | IT Management Consultant 

Your auditor- your best friend

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Ben Bassos | Pipefish

Game of Knowns- techniques to give your agile team the edge in their delivery battles

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Darren Bourke & Steve Mitchell | e-solutions, Monash University

How a CMDB can improve service delivery

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Katrina Baxter | Kinetic IT

The future of the 24/7 IT Service Desk

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Rinske Geerlings | Business as Usual

“Will you survive beyond 2020?” Low-cost tips to enhance you BCP whether for IT or organisation-wide.

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Shane Chagpar | Kapner Tregoe

“Be Our Guest” What lessons you can adopt from the happiest place on earth to supercharge your customer experience

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Rose Dyson | DDLS

What is ITIL 4?

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Simon Dorst | Kinetic IT

Made for SIAM- an example for a SIAM model

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John Williams IBM Services

Operational resilience in remote IT Service Delivery

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Daniel Spada | Enterprise Service Management Consultant

Destroy the business process paper pathway- Realising the benefits beyond IT

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