About itSMF

In recent years, process-based service management frameworks have become the foundation upon which many organisations have improved their IT Service Delivery, Governance and Risk Management. These frameworks are designed to create operational efficiencies, improve service levels, reduce the costs of delivering IT Service and Support and to align IT services with business objectives.

As businesses depend more and more on technology to promote and deliver their products, the benefits of adopting best practice IT Service Management and becoming part of the IT Service Management Forum become more apparent.

The IT Service Management Forum Australia is part of itSMF International, the only independent and internationally recognised industry forum. This not-for-profit organisation is a prominent player in the on-going development and promotion of IT Service Management best practice, standards and qualifications.

With 60 chapters globally representing 6000 member companies, blue chip,public sector and private alike and in excess of 40,000 individual IT Service Management professionals, itSMF provides a network of industry experts, information resources and events, to deliver high quality consistent ITSM services for business, members and customers.

Find out more about itSMF International

The Australian branch boasts 2600 members, including IT professionals in every imaginable industry. It is a forum in the true sense of the word, in that the knowledge comes collectively from the membership and is shared freely amongst members.

itSMF Australia is managed by its members through the Board and its branches, which have been established in all states and territories. Find out more about itSMF Australia

Over the course of the past two decades, itSMF Australia has established its annual conference as the preeminent learning and networking opportunity for the Australian Service Management industry. Attended by more than 500 national and international ITSM professionals, and attracting the attention of Australia’s leading businesses, this conference is where innovation sparks and new relationships are forged across the industry and beyond.