Wednesday 19 August 2015
UNSW CBD Campus – Level 6, Winter Garden
1 O’Connell Street, Sydney


Thursday 20 – Friday 21 August 2015
Sofitel Wentworth Sydney
61-101 Phillip Street, Sydney
Group registrations: Groups of FIVE (5) or more delegates from the same company will receive a 10% discount for both the workshop day and the conference (dinner not included) . The discount will be applied upon adding the 5th registration.
Promo code: Receive group rates for single registrations, upon entering a valid code.
*Please note, multiple discounts do not apply. A promo code should not be entered if registering a group of 5 or more.


ITSMF Members:  $1550
Non-Members:  $1850

Workshops (half-day):
ITSMF Members:  $500
Non-Members:  $600

Gala Awards Dinner (for conference and/or workshop attendees):
Single tickets: $150 | Tables of 10: $1350

Gala Awards Dinner ONLY (includes attendee spouses & guests):
Single tickets: $200 | Tables of 10: $1800

Important notes:

  • All prices are inclusive of GST and are in Australian Dollars.
  • Conference registration includes all refreshments, conference materials and access to all sessions on both days of the conference. Half-day workshops include morning or afternoon tea, and lunch and access to the selected session(s) on the Workshop day.
  • Please note, it is possible to attend the workshop(s) and/or Gala Dinner without attending the 2 day conference. The dinner and workshop(s) fees are NOT included in the fee for the 2 day conference.
  • Please note that workshops will only go ahead if minimum numbers are met and will be confirmed by Wednesday 29 July. Places are strictly limited and will only be guaranteed if payment has been received. Late bookings may be accepted based on availability of places.
  • Dinner only fee applies to anyone who is not attending the conference and/or a workshop. This includes any additional tickets purchased for spouses, or other guests of an attendee.

Conference registration

  • Register here for the Service Management 2015 conference and/or the workshops and the Awards dinner (including additional dinner tickets for attendee spouses & guests)

Awards dinner ONLY registration

  • Register here to purchase tickets or tables for the itSMF Industry Awards Dinner ONLY (Tickets for spouses or guests of conference attendees can be purchased with the conference registration)
Please note: payment is by credit card only – if payment by credit card is not possible, please email us at to request an alternate payment method before proceeding with your registration.

Letter to your boss

Below is a ‘Letter to your boss’ template, to help your manager to understand the benefits of sending you to Service Management 2015.

Please download and fill out the costs applicable for you according to your or your company’s membership status and whether you would like to attend the conference, one or two of the workshops and the gala dinner.

Download the ‘Letter to your boss’ template


  • If the online registration form does not display or displays an error, please contact SlatteryIT at or on +61 2 9280 3677.
  • Please note there are no physical tickets issued prior to this event. Upon arrival at the venue, a ‘registration pack’ will be available for you to collect at the registration desk. This will include your nametag and any dinner tickets purchased. For any table registrations, please download and complete the guest information form by Wednesday 29 July 2015.
  • All prices shown on this page include GST and are Australian Dollar amounts.
  • Given written notice of at least one month from the event start time, we are happy to issue a refund for any cancellation of individual registrations. Given written notice of at least 60 days from the event start time, we are happy to issue a refund for any cancellation of group (5+) registrations or dinner table bookings. Cancellation notice should be sent to Refunds are not provided for any cancellation received after this time or for non-attendance on the day. Delegate substitutions may be made at any time.
  • All refunds will incur a $50 administration fee. This fee will be deducted from the refund amount.
  • We accept registrations from Australian and International users.