Service Management 2015 will be itSMF Australia’s 18th annual conference and the largest independent industry event in the Southern Hemisphere. Attracting speakers and delegates from across Australia and internationally, Service Management 2015 will see over 500 ITSM professionals gathered in Sydney to address the topic of Building Customer Value.
Thursday 20 – Friday 21 August 2015
Pre-conference workshop day:
Wednesday 19 August 2015
Sofitel Wentworth Sydney
61-101 Phillip Street
Sydney NSW 2000

Building Customer Value at Service Management 2015

Service Management 2015 will give you a deeper understanding of the benefits service management can bring to your organisation with presentations from thought leaders and your peers on how to align business and IT to build customer value. Attend and discover how to increase visibility, boost productivity, gain insight into business and tech trends like DevOps and big data, and understand how to improve your team culture.

This two-day conference will feature four extraordinary keynote speakers and over 30 presentations selected from a record 117 submissions received from the itSMF Australia community and beyond.

This year’s theme of Building Customer Value is packed with comprehensive content, and gathered under the following streams:

  • Aligning Business and IT in the Enterprise
  • People, Culture, Community, Capability
  • Building SM Foundations
  • SM Innovation

Build your network at Service Management 2015

As a member-led conference, Service Management 2015 places high value on providing opportunities for delegates to meet their peers and share ideas. Robust conversation and a vibrant community are at the core of this major ITSM event. In addition to the two-day conference program, Service Management 2015 also features:

  • A pre-conference workshop day offering a hands on learning experience and accredited training opportunities with international and local thought leaders
  • A must-attend Gala Awards Dinner to celebrate those at the forefront of service management
  • An on-site exhibition made up of the leading vendors in Australian ITSM and conference sponsors.

Who will be there?

Over 500 delegates will attend Service Management 2015 – representing today’s and tomorrow’s enterprise leaders from across industries such as financial services, insurance, higher education, government and utilities with titles like (but not limited to):

  • Those seeking to understand why and how to utilise best practices according to ITSM, ITIL , ISO, Lean IT, Six Sigma, PRINCE2, PMBOK, COBIT, Kanban
  • Those interested in building and managing a truly business focused IT organisation
  • IT directors, managers and decision-makers
  • Practitioners working for service-oriented businesses
  • Anyone with roles in the field of ITIL-based processes
  • C-Level, including CIOs/CTOs/CSOs
  • Service Delivery Managers
  • Help Desk and Call-Centre Managers
  • IT Suppliers/Vendors

With the extensive,  leading-edge content and boundless networking opportunities – Service Management 2015 is the best excuse to get out of the office this year!

Letter to your boss

Below is a ‘Letter to your boss’ template, to help your manager to understand the benefits of sending you to Service Management 2015.

Please download and fill out the costs applicable for you according to your or your company’s membership status and whether you would like to attend the conference, one or two of the workshops and the gala dinner.

Download the ‘Letter to your boss’ template