Kathryn Heaton - National Events Director, itSMF Australia

Kathryn Heaton Photo
Kathryn is the founder and owner of LeapSheep, whose focus is on Business Building, Leadership, Capability & Collaboration

Her involvement in the Service Management industry has included roles at HP, Origin Energy and SA Water. Kathryn is a specialist in helping organisations to understand how Service Management can work for them. Having worked in the Information Technology space for 20 years Kathryn fully understands the differences between the way “IT” and “business” people think.

Elected as Chair in 2011, Kathryn continues in this role again in 2014 and also has responsibility as National Events Director which includes the National conference. These National Events provide Service Management professionals with a forum at which they can gain information, increase their knowledge and share experiences.

Alan Hollensen - CEO, itSMF Australia

Alan Hollensen Photo
He joined itSMFA after a long career in the NFP arena and brings a specialised skill set to the job. His tremendous experience in marketing, PR and publications enhances itSMFA’s offering across these important areas.

Bruce Harvey - Company Secretary, itSMF International & itSMF Australia

Bruce Harvey Photo
Bruce is a highly experienced senior management professional with experience in not-for-profit philosophy and management, financial services, project management and property development before joining itSMF Australia.

Over a successful career providing consultancy and training to small and medium sized organisations and in multiple management appointments, Bruce has developed extensive experience in corporate governance, enterprise and operational risk management, strategic development, sales and marketing, financial management and administration.


SlatteryIT Logo
In 2015, itSMFA has been joined by technology events specialists SlatteryIT, who are managing the conference in close consultation with itSMF Australia.

SlatteryIT is passionate about the intersection between innovation, technology, and business. They provide marketing and event management services for clients in the Australian technology space and also create and manage their own events, like the Agile Australia conference and Tech23. Find out more