The air is still a-buzz with the excitement of the Service Management 2015 Conference held at Sofitel Wentworth Sydney on the 20th-21st of August. It was a most enjoyable couple of days made special by a prolific line up of speakers, a great range of content, networking opportunities galore and some fantastic sponsor exhibitors! It was great to see so many engaged members of the ITSM community out in force and getting the most out of their conference experience.

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This year signalled a movement toward connecting delegates to learnings from outside the IT domain and addressing the theme of Building Customer Value. All four keynotes captivated the audience with their varied expertise and insights.

Lead demographer and social commentator Bernard Salt opened the conference with an engaging and humourous exposition of his insights on Tomorrow’s Customer. Nicole Forsgren PHD then brought the conversation back to the tech sphere with her insider’s look on the the world of DevOps.

On the second day delegates enjoyed an energetic presentation from Atlassian’s co-founder and co-CEO Mike Cannon-Brookes on the ever-important topic of Scaling Service. Rounding out the keynote presentations was motivational speaker and bestselling author Dr Jason Fox, who entertained everyone with his fantastic imagery and leadership strategies.

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The annual itSMF Industry Gala Awards Dinner on the Thursday night was a fabulous mix of great food, hearty chuckles courtesy of the hilarious Jean Kittson and of course the celebration of some outstanding finalists and winners. The festivities kicked on late in to the night with good conversation and better dancing!

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Service Management 2015 would simply not have happened without our brilliant sponsors Alemba, Atlassian, Axios, CA Technologies, Unisys, UXC, Heat Software, Freshservice, Fujitsu, HP, Xtraction Solutions, BMC, ServiceNow, Sintegral, Solisma, and xMatters. Thank you all again for your support!

Special thanks to all the speakers who helped make this conference an inspiring and motivating one, and to the many volunteers who so graciously offered their time and effort into making this an event to remember!

You can relive delegate observations or start new discussions about the conference using the #smconfAU hashtag on twitter.

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That’s all folks and we hope to see you all in 2016!